Housing Worker

1 month ago

Exeter, United Kingdom Bournemouth Churches Housing Association Full time

BCHA are a diverse and growing specialist housing, learning and support provider based in the South West. We provide support to our customers who may be facing a range of issues such as homelessness, domestic abuse, mental health and substance misuse.

BCHA help people off the streets by providing temporary accommodation in Yeovil. Our hostel, ‘Pathways’ is single bed accommodation for both men and women who are experiencing some trauma in their lives.

**Position**:
We are recruiting a role where you can genuinely make a real difference. Where you can add real value as part of a dedicated team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward to independent living.

In the role of Day Housing Officer you will provide customer focused front of house service at our homelessness provision in Exeter.

**We can offer you**:

- a rewarding, challenging and varied role;
- the opportunity to combine your people and organisational skills;
- the opportunity to learn about trauma informed care;
- a role that gives you real job satisfaction in helping others;
- full training and support to develop your skills;
- the opportunity to work in a supportive and friendly environment

You can add real value as part of a small team of professionals who build positive, trusting and respectful relationships with our customers who are preparing to move forward towards independence.

**BCHA Safer Recruitment**:Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment

**Requirements**:

- be a good communicator and able to facilitate support for customers;
- be proactive and responsive to customer enquiries and resolving issues;
- work closely with the team and provide administration support;
- enable customers to resolve or improve their situation;
- effectively manage and maintain rent, arrears and voids processes;
- liaise effectively with colleagues, external agencies & service providers;
- carry out regular checks on the wellbeing, health & safety of customers;
- ensure we sustain health, safety & hygiene standards of the accommodation;

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