Housing Decant Officer

6 months ago


Exeter, United Kingdom Exeter City Council Full time

Our Housing Management Team are looking for a Housing Decant Officer who would be the main point of contact for tenants who need to move out of their properties for a number of reasons, sometimes in difficult circumstances.

**About you**:
You will be qualified to 5 GCSE (Grade A-C) or NVQ Level 3/4 plus 2 years relevant experience. You will have excellent communication skills, in particular around negotiation and influencing, and must be highly self-motivated to manage and prioritise your own workload, quite often with conflicting demands.

**About the role**:
Reporting to the Senior Housing Officer you will be responsible for effectively managing the end-to-end decant process for tenants, and act as a single point of contact for all stakeholders, to ensure the continuity and consistency of customer service.

**About the team**:
The role of the Housing Decant Officer falls within the Tenancy Services Team, alongside the team of Housing Officers. Although day to day be liaising with colleagues across the Housing Department including, Assets and Lettings.

**What next?**

**Our commitment**

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

**Salary**: £26,873.00-£28,770.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Tenant Liaison or Housing Management: 1 year (required)

Work Location: In person


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