Rehousing Support Officer

4 months ago

Exeter, United Kingdom Sovereign Housing Full time

We have a fantastic opportunity for a **Rehousing Support Officer** to join our team, working closely with our customers across the South West in Devon, Dorset and Bristol.

With offices in **Bristol, Exeter and Blandford**, we can be flexible on your base location. You'll share your time between the office, home or one of our scheme offices in the region. There will be a requirement for some travel across Devon, Dorset and Bristol.

The starting salary will be £29,000 to £34,000 depending on your experience.

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

**The Role**:
Our Rehousing Support Officers work with customers when they have to move out of their homes. This could be due to redevelopment or the disposal of the property as part of our strategic asset management plan.

As a Rehousing Support Officer, you'll own and build the relationship with your customers, working with them from the point of notification through to helping them move to a permanent new home. You'll make sure the move is done in the best way possible and within the appropriate timelines.

**What we're looking for**
- Direct experience of delivering a customer focused service
- The ability to work with teams across the business and our external partners
- A proactive approach taking both sensitivities and deadlines into account
- Excellent communication skills, keeping both the customer and colleagues informed during the whole process
- Strong attention to detail and comfortable working with customer data
- You will need strong organisational and IT skills

Experience within a housing role is desirable but not essential.

There will be some travel involved so you'll need a full driving licence and access to your own transport.

**What we can offer you**

As a member of the team, you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

We have some fantastic benefits on offer at SNG, including:

- £450 flex-pot annually, discounted shopping & cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance & critical illness cover

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.

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