Housing Liaison Worker

5 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

The post holder will be based in King’s College Denmark Hill site. Post holder will ensure safe, appropriate, effective and sustainable discharges that meet the needs of homeless patients. The post holder will work in partnership with members of their own multi-disciplinary as well as other hospital teams and outside agencies in order to achieve successful discharges. The post holder will work both on various wards, in Accident and Emergency (A&E) and may need to outreach into the community to support patients post discharge for follow ups. The post holder will be expected to work core hours of Monday to Friday 09.00-17.00 and weekends occasionally as required.

The post holder will work as part of a multidisciplinary team with other housing workers, an occupational therapist, nurse and social worker. The post holder will provide expert housing advice to other members of the team and wider hospital. The post holder will also be expected to contribute to teaching/awareness sessions delivered to a variety of staff throughout the hospitals.

The post holder will undertake detailed housing assessments that will help prove a patient’s homelessness, eligibility, priority for housing and established local connection. The post holder will escort patients to Housing Options departments to provide advocacy as necessary. The post holder will build relationships and liaise with Local Authorities Housing departments to achieve the best results for the patients.

To deliver individualised advice to patients liaising with the necessary support agencies/authorities to achieve the best possible outcome on discharge.

To act in an advocacy role both within the clinical setting and with external agencies; using the expertise of peers in the multidisciplinary team as appropriate.

To carry out holistic housing assessments that will help prove a patient’s homelessness, eligibility, and priority for housing support and to verify local

To accompany patients to Housing Options Services to provide advocacy and resolve disputes to achieve best results for patients.

To immediately report any difficulties experienced in Housing Options environments to Band 7 Lead.

To work alongside senior staff to resolve disputes with Housing Options, and achieve the best results for the patient and the health and housing services involved.

To ensure patient case notes are updated in timely manner.

To provide information and advice to members of the team and other colleagues in the hospital around housing, benefits entitlements and processes.

To participate in the development of patient leaflets and educations materials as appropriate.

To provide discharge advice and support to health professionals in hospital.

To work autonomously with nominated frequent attenders to resolve patterns of frequent attendance as

To liaise with outside agencies / services as necessary to develop plans for patients.

The KHP Homeless Health team works across the Kings Health Partner in-patient and Accident Emergency Services to provide advocacy, support and quality discharge interventions for patients experiencing homelessness who are attending or admitted to any of the Kings Health Partner hospitals. The team currently operates within the St. Thomas’, Guys, Kings, Maudsley and Lambeth hospitals. Guys and St. Thomas’ NHS Foundation Trust is the host Trust for the team.

The KHP Homeless Health team works to ensure that patients experiencing homelessness have discharges from hospital that are as safe as possible and effective in a way that prevents re-admissions and improves long term health outcomes. The team connects patients with primary care services, mental health services and addictions support, medication concordance support, screening and vaccination services.

To ensure patients are able to gain access to health and social care information relevant to their needs and to facilitate a healthier

To identify problems with clients related to non-concordance, and liaise appropriately with NHS services, voluntary and statutory workers to solve or assist with these problems, whilst maintaining any necessary

To arrange for and use interpreting services when delivering services (telephone and face to face interpreting) as

To follow patients up after discharge as necessary, including visiting them in their discharge location as required and to escort patients to appointments if necessary

To work to ensure the maintenance of a clean and safe environment at all

To have willingness to seek clinical advice from the Team Leader as

To proactively identify adult and child safeguarding issues and take immediate action as

To uphold and adhere to Trust’s policies and guidelines.

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