Housing Customer Liaison Officer

3 months ago

London, United Kingdom The Guinness Partnership Full time

**About the role**
We have a full-time opportunity for a Housing Customer Liaison Officer covering East London, Hackney. You will be part of a dedicated team of Housing Customer Liaison Officers, all working, all working hard to provide an amazing customer focused service. This is a field-based role, and you will be required to travel in and around East London.

As a Housing Customer Liaison Officer, you will provide a friendly housing management service to your customers in a defined area covering circa 450 homes. You will be the face of Guinness and your key responsibility will be to provide an accessible face-to-face service to both our homeowners and rental customers. You will work in a mobile way, out in the area meeting customers all the time. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

**What we’re looking for**
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate experience of the below:

- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Ability to work ‘on the go’ using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilient and able to deal with challenging situations and deliver sustainable outcomes.
- Comfortable analysing data and drawing conclusions. Ability to work with IT systems on the go.
- Able to demonstrate Guinness behavioural competencies.

**INDTGP

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