Customer Liaison Officer

5 months ago

London, United Kingdom Mears Full time

Annual salary: up to £28,000.00

**Customer Liaison Officer**
London- Kensington Road
- Full Time - Permanent - _Salary up to £28,000 per annum, _

Are you looking to make a positive difference to a community? Is working for an organisation that can provide you with fantastic support and benefits attractive to you? Look no further, as an exciting position for a Customer Liaison Officer has arisen
**Who are we**:
We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

**Role Criteria**:
- Excellent communication skills
- Experience of working in a similar position
- A proven track record of working in a customer care environment.
- Strong I.T skills particularly in Microsoft Word and Excel.
- Good written & verbal communication skills in English
- Excellent numeracy skills
**About the Role**:
- Providing a front-line professional service to all customers - pro-actively deliver a positive experience 
- Coordinating and delivering all customer operational related tasks 
- Ensuring customer appointments are attended on time and to standard 
- Proactively supporting the Group Customer Success Manager as required 
- Encouraging positive relationships between Celtic Horizons and the customer, ensuring all actions are followed up and communicated effectively 
- Supporting customer engagement activities across all channels 
- Supporting the Customer Service Centre with resolution of front-line complaints and queries 
- Acting as a champion for social value, red thread and internal communications 
- Engaging customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations 
- Ensuring customers opinions are acknowledged and feedback into operational teams - champion customer insight solution 
**Benefits we can offer you**:
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friend policies

Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

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