Tenant Liaison Officer
7 months ago
Camden, London
About Us
At Cenergist, we provide carbon and water efficiency solutions, enabling clients to reduce carbon emissions and water consumption to meet their sustainability goals.
We started in 2012 and provided consultancy services on district heating systems.
With the development of our new technology, we were able to expand our offering to leading water efficiency solutions, while also improving the design and performance of renewable heating systems.
We are now looking for a Tenant Liaison Officer to join us on a full-time, permanent basis.
The Benefits
- Salary starting from £35,000 per annum
- 25 days' annual leave (plus Bank Holidays)
- Flexible working
- Company pension
- Cycle to work scheme.
- Life insurance
- Wellness programme
This is an exceptional opportunity for an experienced Resident Liaison Officer with a great customer focus to join our team in Camden.
Within this rewarding role you’ll receive a range of benefits and perks that support your health and wellbeing, professional development and your career route.
So, if you’re ready to take the lead on ensuring residents’ voices are heard, we would love to hear from you.
The Role
As a Tenant Liaison Officer, you will be the main point of contact for residents at our site in Camden.
Acting as the liaison for our client, residents and Cenergist staff, you will ensure any works are communicated and residents are supported at every stage of each project.
You will deal with queries and complaints, ensure residents’ concerns are dealt with quickly and effectively, escalating to the Relationship Manager where necessary.
You will also attend and contribute to operational meetings, support residents throughout maintenance, arrange appointments, and identify individual resident needs.
**Additionally, you will**:
- Create communication templates for residential updates
- Support the delivery of community improvement plans
- Maintain records in line with company procedures and GDPR
About You
**To be considered as a Tenant Liaison Officer, you will need**:
- Previous on-site experience as a Resident Liaison Officer
- Previous experience of providing high-level customer service to the public
- Experience within the construction industry and in a liaison or housing role
- Experience of scheduling local authority domestic heating installations
- The ability to interact sensitively
Other organisations may call this role Resident Liaison Officer, Residential Officer, Residential Support Officer, Neighbourhood Services Officer, or Tenant Support Officer.
Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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