Resident Liaison Officer

3 days ago


London, United Kingdom Site Recruitment Limited Full time

**DO NOT APPLY IF YOU DO NOT HAVE RESIDENT LIAISION OFFICER EXPERIENCE**

**Resident Liaison Officer required for a leading social housing refurbishment contractor**

As Resident Liaison Officer (RLO) you will be the main point of contact for customers, keeping them updated throughout their refurbishment journey, from the initial survey stage through to completion of works.

**What are the Role/Duties?**
- Make initial contact with tenants
- Build customer confidence
- Explain all aspects of improvement work
- Identify Customer needs (working parents/shift patterns/health issues etc).
- Open forum client/management meeting.
- Book appointments with tenants
- Visit tenants with portfolio of relevant works and design briefs.
- Picture surveys
- Communicate with tenant throughout works programme
- Be the link between tenant and Site/Project Manager
- Administration/record keeping
- Daily line management meetings
**Experience Required**:
**Job Types**: Full-time, Fixed term
Contract length: 10 weeks

**Salary**: £120.00 per day

Schedule:

- 8 hour shift
**Experience**:

- Resident Liaison officer: 2 years (required)
Licence/Certification:

- UTR Number (required)



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