Resident Liaison Officer

12 hours ago


London, United Kingdom Velocity Recruitment Full time

Resident Liaison Officer - Social Housing * L&Q Contract - External Packages (Roofing) * Salary up to £33k + package (car allowance + 8% pension) * Driving licence is requiredRole:We are currently looking for a Resident Liaison Officer (RLO) to work with a one of the UK’s leading property services companies. You must be compassionate and have experience within a background in property services. You will be working on the L&Q Contract which consists of working on the L&Q Contract which involves Externals Packages on street properties.Responsibilities: * Serve as the primary point of contact between residents and the construction/property services team. * Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable. * Address and resolve resident concerns and complaints promptly and professionally. * Coordinate access to properties for inspections, repairs, and construction activities. * Assist in organising and conducting resident meetings, forums, and events. * Maintain accurate records of resident interactions, feedback, and resolutions. * Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.Requirements: * Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry. * Excellent communication and interpersonal skills. * Strong problem-solving abilities and a customer-focused attitude. * Ability to manage multiple tasks and prioritize effectively. * Familiarity with property maintenance, construction processes, and relevant regulations. * Proficient in Microsoft Office Suite (Word, Excel, Outlook).Benefits: * Competitive salary + package * Health and wellness benefits * Opportunities for professional development * Collaborative and supportive work environment



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