Resident Liaison Officer

6 months ago

London, United Kingdom The Riverside Group Full time

**Job Title**:Resident Liaison Officer

**Contract Type**:Permanent

**Salary**:£33,485- £35,545 per annum

**Working Hours**:35 hours per week

**Working Pattern**:Monday - Friday

**Location**:Arlington House, Camden, London - Hybrid

**The difference you will make as a Resident Liaison Officer
As a Resident Liaison Officer within our Damp and Mould Team, you will play a crucial role in supporting the Senior Resident Liaison Decant Lead by providing resident liaison duties, particularly in relation to decant requirements and cases. This role involves intervention in complex cases, offering support to residents dealing with complaints related to damp and mould failures and providing assistance to the wider team regarding major works and resident liaison elements.

**About you**

We are looking for someone with:

- Previous experience in a resident liaison role or similar position within the housing sector.
- Strong communication and interpersonal skills, with the ability to effectively engage with residents from diverse backgrounds and address their concerns sensitively and empathetically. Excellent problem-solving abilities, with the capacity to navigate complex situations and find practical solutions.

**Why Riverside?**

One Housing is a part of Riverside. At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile
- Resident Liaison Duties: Act as a primary point of contact for residents affected by damp and mould issues, providing support, information, and guidance throughout the process.
- Decant Support: Assist the Senior Resident Liaison Decant Lead in coordinating and managing decant requirements, ensuring smooth transitions for residents during relocation processes.
- Case Management: Handle complex cases involving damp and mould failures, conducting thorough investigations, and implementing appropriate interventions to resolve issues effectively.
- Complaint Handling: Address resident complaints related to damp and mould failures promptly and professionally, working to find satisfactory resolutions while maintaining positive relationships with residents. Team Support: Provide support to the wider team involved in major works projects, offering resident liaison expertise and assistance as needed to ensure project success and resident satisfaction.

**Person specification**

**Knowledge, Skills and Experience**

**Essential
- Previous experience in a resident liaison role or similar position within the housing sector.
- Strong communication and interpersonal skills, with the ability to effectively engage with residents from diverse backgrounds and address their concerns sensitively and empathetically.
- Excellent problem-solving abilities, with the capacity to navigate complex situations and find practical solutions.
- Familiarity with relevant regulations, policies, and procedures related to housing management and resident support.
- Ability to work collaboratively within a team environment, as well as independently when required, demonstrating flexibility and adaptability.

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