Tenant Liaison Specialist

11 hours ago


London, Greater London, United Kingdom PSR Solutions Full time
Job Overview

PSR Solutions seeks a skilled Tenant Liaison Officer to facilitate effective liaison between residents, sub-contractors, client representatives, and our team. The successful candidate will be based in the Gloucester area and will play a crucial role in ensuring the success of our projects.

Main Duties:
  1. Foster positive relationships with stakeholders to ensure effective project execution.
  2. Develop strong working relationships with client representatives to ensure consistency of information and approach.
  3. Identify and assess high-risk/vulnerable residents and tailor works accordingly.
  4. Conduct thorough property condition surveys and appliance surveys before works start.
  5. Consult with resident representatives and groups to ensure their needs are met.
  6. Arrange appointments for surveys and works.
  7. Communicate effectively with tenants regarding programme details.
  8. Manage complaints efficiently.
  9. Collate satisfaction surveys and use feedback to improve our service.

Estimated salary: £29,500 - £32,000 per annum.



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