Resident Liaison Officer

5 months ago

London, United Kingdom Southern Housing Full time

**Role**

Resident Liaison Officer x4

**Advert Closing**:
TBC

**Salary**

Circa. £30,215 per annum

**Location**

Farringdon, Croydon or Sittingbourne

**Contract type**

Permanent

**Hours**

35 hours per week

It is an exciting time for Southern Housing as we merge Optivo and Southern Housing Group, two companies who will be Stronger Together. Having worked with the same communities for decades, we have combined our work in our core communities to create a "big but local" organisation.

Managing over 77,000 homes, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.

Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate.

**The Role**

Reporting to Operations Manager or Senior Surveyor or Maintenance Surveyor

**The location**

You'll be based at one of our main offices in either Farringdon, Croydon or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager.

You will be covering one or more of the following areas:

- London
- Counties (Sussex, Kent, Hampshire, Berkshire)
- Birmingham

Subject to change to assist the business needs.

**What you'll do**
- To act as the primary point of contact for residents having work carried out to their home, estate or communal areas. To attend pre
- work surveys.
- To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. This may involve supporting other teams or departments.
- Regularly visit site/open properties and ensure residents are kept fully informed of what work will be taking place and when.
- Assist with health & safety spot checks.
- Deal with complaints including initial and follow up visits and investigations.
- Accurately record and acknowledge all customer contacts, complaint details, actions and learning points on CRM/CD.
- Maintain communication to the highest possible standards of customer care with residents and supply chain.

**What you need**
- Experience of working in an Asset Management/Property function
- Experience of facilitation of resident involvement forums and focus groups
- Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
- Experience of providing a customer-focused, high quality service

***

**About us**

Our vision is to create communities where everyone has a safe home in a place where they're proud to live. We're big and we're local. Residents are at the heart of all we and we use our size to influence positive change in the areas where we operate.

¯¯

It's also about living our values which are at the HEART of what we do. All colleagues are expected to demonstrate a commitment to our values through their behaviours, actions and words on a daily basis. As a valued member of the Southern Housing Team, you'll embrace our Values to inspire others as well as yourself to be
- Honest EfficientAccountableRespectfulTrusted

**You'll demonstrate our HEART values in your behaviours. You'll**:
Be authentic, open and transparent in your actions and words

Believe that by working together we accomplish more, and work hard every day to improve services, efficiency and value for money.Take responsibility for delivering excellence and own your own actions.Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do.Do what you say you will and be relied upon to keep your promises.

¯

And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.¯¯

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