Resident Liaison Officer

7 months ago

London, United Kingdom PiLON Full time

**Salary Range**: £29,000 - £32,000 gross per annum including car allowance, fuel card is provided on top

**Contract type**: Employment, permanent, full-time role

**Location**: North-West London, with site office based in Watford

Due to sustained business growth and several long-term contract wins, **we are expanding the team **and are** looking for experienced Resident Liaison Officers** to join us in North-West London and surroundings.

We are looking for an **enthusiastic, proactive and experienced Resident Liaison Officer with great communication and customer service skills**. In your role, you will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects. Taking the lead in resident liaison work, you will be the main point of contact between the Projects Team and residents.

You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally.

**Main Objectives of the Resident Liaison Officer role**:

- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works

**Do you have what it takes?**
- Driving license and access to own vehicle
- Customer focused mindset
- Generally IT-minded, comfortable with the full Microsoft package
- Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner
- Excellent communication skills
- Timekeeping and reliability
- Prioritisation skills and flexibility are required to meet commitments and deadlines
- Organised and excellent administration skills

**Desirable qualifications but not essential**:

- First Aid qualification
- Health & Safety Awareness

**Perks on offer**:

- 23 days of holiday per year, excluding Bank Holidays
- Up to £2,000 reward for successful recommendations as part of our referral scheme
- Significant savings on daily shopping through our benefits portal
- A range of travel and transport benefits such as a fuel card
- A supportive culture and a great team with exceptional talent and experience
- Trained Mental Health First Aiders support
- Annual training budget so you can focus on your personal and professional development and much more

**About us**:
PiLON is an award-winning, multi-trade contractor, providing planned maintenance and refurbishment of buildings for the social housing sector. We collaborate with our clients to transform people's homes and deliver high-quality living, working and learning environments.

We genuinely believe that it is the people in our business who make it all happen which is why we are committed to developing colleagues and enhancing their experience so they can thrive, collaborate, feel valued and show agility in delivering our commercial plan.

Everyone should feel comfortable bringing their whole selves to work because we value all backgrounds, experiences and cultures. Our differences make us stronger so join us today if you want to make an impact and help transform people's lives.

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