Resident Liaison Officer

5 months ago

London, United Kingdom PiLON Full time

**Salary Range**: £29,000 - £32,000 gross per annum including car allowance, fuel card is provided on top

**Contract type**: Employment, permanent, full-time role

**Location**: South, and Southwest London, with a site office based in SW18

We are looking for an **enthusiastic, proactive and experienced Resident Liaison Officer with great communication and customer service skills**. In your role, you will work towards minimising disruption to residents, gaining access to units and establishing relationships with all parties to ensure a smooth process during projects. Taking the lead in resident liaison work, you will be the main point of contact between the Projects Team and residents.

You will build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works, and that all queries are answered promptly and professionally.

**Main Objectives of the Resident Liaison Officer role**:

- Communicate with residents to organise property visits
- Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
- Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
- Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
- Handle complaints patiently and efficiently
- Keep project trackers updated in line with the program of works

**Do you have what it takes?**
- Driving license and access to own vehicle
- Customer focused mindset
- Generally IT-minded, comfortable with the full Microsoft package
- Problem-solving skills, to allow you to deal with complaints and challenges in a calm and professional manner
- Excellent communication skills
- Timekeeping and reliability
- Prioritisation skills and flexibility are required to meet commitments and deadlines
- Organised and excellent administration skills

**Desirable qualifications but not essential**:

- First Aid qualification
- Health & Safety Awareness

**What's on offer?**
- 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
- up to £2,000 reward for successful recommendations as part of our referral scheme
- significant savings on daily shopping through our benefits portal
- a welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
- a supportive culture and a great team with exceptional talent and experience
- trained Mental Health First Aiders support
- annual training allowance so you can focus on your personal and professional development and much more

**About us**:
At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to quality of works.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations and you'll work with a team that has a strong sense of pride, accomplishment and motivation.

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