Client Support Specialist

7 months ago

Winsford, United Kingdom SafeGuard Global Full time

**Ready to join the future of work?**

Come join a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for **A Job That Works for You.** You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.

Our vision of the future of work is **“Work In Any Way”** which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first

(*some of our roles are completely remote while some roles may require a remote first
- hybrid workstyle, where you may be required to be in office once or twice a week - we are happy to clear this up on our initial call with you )

**The successful Client Support Specialist must be able to commute to our UK office based in Holmes Chapel, Cheshire one day per week.**

**How you will make a difference**:

- Manage end to end life cycle for Safeguard Global’s workers/clients post onboard.
- Maintain all relevant worker documentation through the life cycle of employment.
- Be the point of contact for your clients, attending client calls proactively and as needed.
- Monitor and maintain benefits during life cycle of employment for each worker.
- Ensure background checks are completed.
- Working with clients to obtain and relay expert in-country requirements during workers life cycle
- Review payment accuracy in a timely manner for payroll.
- Working with Credit Control and other internal teams to ensure no debt on client accounts
- Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
- Day to day HR related service to client, advise on compliant HR related queries.
- Manage any changes required in employment contracts and changes after initial onboard

**What will give you an advantage**:

- Extensive experience within a customer/client focused role
- Excellent written and oral communication skills in English
- Ability to multi-task and prioritise workload in a fast paced working environment
- Client focused with the ability to build and maintain good working relationships
- A positive and enthusiastic individual who is accountable and thinks outside of the box
- Ability to commute to our UK office based in Holmes Chapel, Cheshire once per week.

**Who we are and what we do**:
Safeguard Global is Global We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

**Our Global Benefits**
- **Autonomy & Flexibility (Work in Any Way)**: Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- **Bonding Leave**:Enjoy paid leave to bond with your new family member.
- **2 Charitable Days**: Contribute to causes you believe in.
- **Reward & Recognition Program**:Be rewarded for your success and championing our values.
- **Corporate bonus/SIP**: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

**Why become a Guardian**:

- **International Environment**: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- **Our Culture**: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- **Learning**: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Reference ID: GEOCSS

**Salary**: £18,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Will you be able to reliably commute to our Holmes Chapel office for this job?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: GEOCSS

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