Client Services Coordinator

2 days ago


Winsford, Cheshire, United Kingdom SYNETIQ Ltd. Full time

SYNETIQ Ltd. is a leading integrated salvage, dismantling, and vehicle recycling company in the UK. As an innovative business, we continually strive to raise industry standards and deliver great value to our clients.

We are seeking a Customer Experience Specialist to join our Client Team in Winsford. This role involves managing administrative tasks, addressing customer inquiries, and delivering exceptional service to clients.

**Job Description**

Responsibilities:
  • Answering telephone queries from customers and clients.
  • Email response handling.
  • User account management.
  • Partner portal access management.
  • Manual and automated uplift instruction processing.
  • Salvage clearance processing.
  • Certificate of destruction generation.
  • Incoming post handling.
  • Fine and penalty charge notice handling.
  • Cherished plate assistance.
  • Site team liaison.
  • Auction team support.
  • General office duties.

**Requirements:**

  • Microsoft packages proficiency.
  • Professional telephone manner.
  • Effective communication.
  • Prior motor industry experience beneficial.
  • Teamwork and independent work capabilities.
  • Exceptional workload management.

**What We Offer:**

  • Monday to Friday, 08:30 AM – 5 PM shifts.
  • Training and development opportunities.
  • Onsite parking.
  • Uniforms and PPE provision.
  • Benehub benefits package.
  • Salary sacrifice scheme.
  • Discounted goods.
  • Vodafone employee discount.
  • Paid volunteer time off.
  • Competitive annual salary (£25,000 - £28,000).
  • Holiday entitlement and pension contributions.


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