Customer Service Agent Full Time
3 months ago
**Who we are?**
We are a telecommunications company based in Preston, Lancashire with over 30 years’ experience in the telecoms industry. Connecting Britain specialises in providing thousands of businesses throughout the UK with bespoke built hosted telephone systems and broadband requirements. We’re looking for customer service experts and individuals with a passion for providing great customer experiences to join the Connecting Britain family.
**The Role**:
As a general administrator, your daily tasks will vary day on day but will include:
- Answering support queries for customers and dealing with tickets
- Arranging installations
- Managing Credit queries
- Booking events
- Organising recruitment
- Working with directors to manage diaries
- Complaint handling and resolution
If you are looking for a varied role in a fast paced growing industry you're in the right place
**Requirements**:
- We are ideally looking for individuals with experience in customer service, but if you are passionate about providing a great customer experience we want to hear from you, even if you have not previously worked in a customer service role.
- Experience in delivering excellent customer care over the telephone
- Strong self-motivation with a drive for personal improvement
- Ability to show high levels of professionalism
- Ability to handle objections in a competent and calm manner
- Confident working within a busy and demanding environment
- Comfortable with IT systems (word,excel,powerpoint)
**Benefits**:
- Smart Casual dress
- Company pension
- On-site parking
- Your Birthday off
- 25 days annual leave as standard
- Company parties and incentives
- annual leave entitlement increases by 1 day for every years employment
**What hours will I be working?**
Hours 9am
- 5.30pm Monday to Friday.
**What will I be paid ?**
Pay ranges from £20,000 - £25,00 dependant on experience
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
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