Head of People Services
4 days ago
Our client is the largest group of its kind in Europe who have grown quickly through friendly acquisition. They are in 20 European countries and recently broke into North America to become the fastest growing business in their sector in the World.
They are delivering a Global HR Transformation Programme (mainly Europe at this point) affecting people, process, and technology and the new HRIS is Ceridian Dayforce.
There is now an opportunity for a Head of People Services to create and manage a new shared service centre. This function does not exist now so you will be setting up from scratch and will require broad HR technical capability. This will be responsible forall admin, new starters, HCM system queries, HR Operations, Right to Work checks, define processes and procedures, maternity requests, bereavements and so on.
**Responsibilities**:
- Lead the implementation of the People Services (shared service) function
- Develop a culture of excellence
- Ensure teams are appropriately resourced to meet SLAs
- Collating, evaluating, and processing data to identify patterns and trends to drive continuous improvement
- Manage the day-to-day performance of People Services meeting or exceeding all KPIs
- Set the strategy for the development of the service.
- Lead inspire and develop the People Services team
- Be accountable for the end-to-end lifecycle and associated policies and procedures ensuring control framework remains fit for purpose and effective.
**Experience**:
- Ability to consider wider business strategy and align functional strategy accordingly.
- Track record of international/regional delivery across complex environments.
- Proven track record of effectively leading and managing multiple teams in a Service Centre environment.
- Experience operating in a regulated control function
- Ability to drive change within a service centre.
This is a great opportunity for a pivital new role and leading a small team.
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