Head of Service Excellence

14 hours ago


Bristol, Bristol, United Kingdom University of Bristol Full time
Role Overview

We are looking for an experienced operational leader to join our team in Finance Services at the University of Bristol. As Deputy Head of Service Management, you will play a critical role in driving operational excellence and delivering efficient services.

Your primary responsibility will be to lead, mentor, and develop a large operational team, fostering a culture of high performance and continuous improvement. You will establish and strengthen key performance indicators (KPIs) to track operational performance and drive continuous improvement activity.

  • Business Process Improvement: Identify and implement business process improvements to drive efficiencies, manage costs, and enhance service delivery.
  • Control Framework Development: Drive the development and maintenance of an effective control framework across these service areas.

You will also oversee the production of monthly performance and debt reporting. The ideal candidate will have the ability to confidently analyse relevant data to evaluate performance and allocate resources.

About Us

The University of Bristol is committed to creating an inclusive and diverse working environment where everyone feels able to be themselves and do their best. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional services.

A competitive salary of £49,250 - £55,295 per annum and a range of benefits make this an attractive opportunity for those looking to take their career to the next level.



  • Bristol, Bristol, United Kingdom CV-Library Full time

    Head of Engineering Excellence Job DescriptionWe are seeking an experienced Head of Engineering Excellence to lead our engineering teams and drive technical excellence within our organisation. The ideal candidate will have a strong background in software development, with excellent leadership and communication skills.About the Role:Lead cross-functional...


  • Bristol, Bristol, United Kingdom Civil Service Jobs Full time

    The Service Delivery Excellence Lead oversees the development and implementation of strategies to enhance the delivery of business services across the organization. This involves leading multi-disciplinary teams in delivering end-to-end services, ensuring operational excellence and best practices are adopted.Key ResponsibilitiesMature the Business Services...


  • Bristol, Bristol, United Kingdom Triodos UK Full time

    About Triodos Bank UKTriodos Bank is an award-winning organisation and one of Europe's leading sustainable banks. Our mission is to make money work for positive social, environmental, and cultural change.Job DescriptionWe are seeking a Customer Service Excellence Leader to develop and maintain oversight of the customer service proposition and strategy for...


  • Bristol, Bristol, United Kingdom Eclipse Hotels Group Full time

    Holiday Inn Bristol Airport, part of Eclipse Hotels Group, seeks a skilled Head of Culinary Services to oversee the culinary operations of their hotel restaurant. The estimated annual salary for this role is £42,500.The ideal candidate will have extensive experience in kitchen management, staff supervision, and menu development. They will possess excellent...


  • Bristol, Bristol, United Kingdom NHS Full time

    Barchester Healthcare is a leading provider of care homes in the UK, seeking an experienced Head Chef to join our team. This is an exciting opportunity to lead a team, develop menus, and work with fresh produce to deliver high-quality dishes.About UsWe are driven by quality and high standards. Our employees enjoy a range of benefits, including:Working days...

  • Head of FMCIG Strategy

    16 hours ago


    Bristol, Bristol, United Kingdom Diocese of Bristol Full time

    Head of FMCIG Strategy is a key role within the Diocese of Bristol, responsible for developing and implementing the fundraising, marketing, and communications strategy. You will lead a high-performing team, ensuring smooth day-to-day operations and driving income growth.The ideal candidate will have a proven track record of successful strategic leadership,...


  • Bristol, Bristol, United Kingdom Government Digital Service Full time

    About the RoleThe Government Digital Service is seeking a highly skilled Head of Product to lead the development of our web proposition, publishing tooling, and platform. As a key member of our team, you will be responsible for delivering critical government products and services to key stakeholders, citizens, and government departments.Key...

  • Head Coach

    13 hours ago


    Bristol, Bristol, United Kingdom University of Bristol Full time

    Are you a motivated and experienced Coach looking to take your career to the next level? We have an exciting opportunity for a Senior Coach to join our team and contribute to the success of our rowing program.As a key member of our coaching team, you will be responsible for delivering high-quality coaching services to support athletes at all levels.Develop...


  • Bristol, Bristol, United Kingdom Ministry of Defence Full time

    Job Description:We are seeking a highly skilled and experienced Head of Finance to join our team at the Ministry of Defence.Salary: £76,000 per annum, plus an employer contribution towards your pension scheme.About the Role:This is an exciting opportunity to lead our finance function, working closely with senior leaders to develop and deliver financial...


  • Bristol, Bristol, United Kingdom Hesketh James Recruitment Full time

    Head Chef Opportunity in a Growing Restaurant GroupWe are a fast-growing restaurant group based in Bristol, with a passion for delivering exceptional dining experiences.About the Position:We are seeking an experienced Head Chef or Sous Chef to join our team, with a strong track record of success in a similar role.Main Responsibilities:Oversee kitchen...


  • Bristol, Bristol, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited seeks a highly skilled and motivated individual to fill the role of Head of Professional Services.About the Company:Rise Technical is a leading recruitment consultancy, offering specialist talent solutions across the Engineering and Technical markets.About the Role:You will be responsible for leading a team of Recruitment...


  • Bristol, Bristol, United Kingdom Searchability Full time

    **Job Summary**We are seeking a skilled Service Excellence Specialist to join our team at Searchability. The successful candidate will have a strong background in service design and a passion for creating exceptional service experiences.The ideal candidate will have experience in conducting research, setting measurable service goals, creating service...


  • Bristol, Bristol, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time

    About the RoleWe are looking for an experienced Service Excellence Manager to lead our team at Miller & Carter - Bristol. As a Shift Supervisor, you will be responsible for maintaining high standards of cleanliness and safety while delivering exceptional customer service.ResponsibilitiesLead by example, demonstrating excellent customer service skills and a...


  • Bristol, Bristol, United Kingdom ASDA Full time

    About the JobThis is a fantastic opportunity for a motivated and enthusiastic individual to join our team as a Service Colleague. As a key member of our team, you will be responsible for ensuring the efficient running of our stores.Key Responsibilities:Work across multiple departments to provide excellent customer service and maintain store standards.Operate...


  • Bristol, Bristol, United Kingdom Matthew Clark Bibendum Full time

    About the RoleMatthew Clark Bibendum is seeking a highly skilled IT Service Excellence Manager to lead our service design and transition efforts. As part of our cross-functional team, you will collaborate with stakeholders to define requirements that align with business objectives and quality standards. Key responsibilities include managing transition...


  • Bristol, Bristol, United Kingdom Wickes Full time

    Job SummaryWe are looking for an experienced SERVICE EXCELLENCE ADVISOR to join our team at Wickes. The ideal candidate will have excellent communication skills and the ability to resolve customer complaints in a professional manner.About the RoleThis role involves providing high-level customer service, handling customer complaints, and working closely with...


  • Bristol, Bristol, United Kingdom Tesco Partners Full time

    Job Summary:We are seeking a Service Excellence Coordinator to join our team at Tesco Partners. This is an exciting opportunity to develop your skills and experience in a fast-paced retail environment.About the Role:You will be responsible for ensuring that our store meets the highest standards of service and customer satisfaction.Key...


  • Bristol, Bristol, United Kingdom Georgiana Head Recruitment Limited Full time

    At Georgiana Head Recruitment Limited, we are seeking a highly experienced Corporate Tax Director to join our team in the South West of England. This role comes with an attractive salary range of £80,000 - £120,000 per annum, depending on experience.About the RoleWe are looking for a seasoned tax professional with significant compliance and advisory...


  • Bristol, Bristol, United Kingdom Turner & Townsend Group Full time

    About the Job:We are seeking a highly skilled Head of Delivery Services to join our Real Estate team in Bristol. As a key member of our team, you will be responsible for overseeing project delivery and ensuring exceptional results.Main Responsibilities:Oversee project delivery, ensuring timely and within-budget completion.Develop and implement effective...


  • Bristol, Bristol, United Kingdom Society of Workforce Planning Professionals Full time

    Job Summary">The Head of Workforce Development will lead the development and implementation of strategies to enhance the skills and abilities of our workforce. This includes identifying training needs, developing and delivering training programs, and evaluating their effectiveness.">Key Responsibilities">Conduct needs assessments to identify skill gaps...