Patient Experience Facilitator

6 months ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

Working within the Patient Advice and Liaison Service and supporting Patient Experience, with specific responsibilities relating to:
Translating and Interpreting Services
Equality, Diversity, and Inclusion
Feedback and Administration

Ensuring the information and services the Trust provides are accessible to all, and that Interpreting, and Translation Services are provided to all patients who require them

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first

Teamwork We will work together

Ambition We will aspire to provide the best service

Respect We will act with integrity

To lead on the Interpreting and Translation work within the department (including Language, British Sign Language (BSL), Easy Read).
To ensure all interpreting and translation requests are booked and fulfilled in a timely manner, including all urgent requests.
To work closely with external suppliers for language and translation services
To support on all EDI and AIS project work for the department and ensuring a co-production approach is used to involve patients in this work
Where asked, to support the Head of Patient Experience and Engagement with attendance at local community groups and events, ensuring that feedback is gathered from minority and seldom heard groups
To support the Patient Experience Co-Ordinator with Friends and Family Test data collection, and distribution. Supporting with anonymised reporting to individual departments and requests for un-anonymised data from department leads.
To support with the administration of work within the PALS and Complaints team.



  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    To ensure clear documentation of all interventions made with patient, relative or staff member on relevant internal online systems. To liaise with the AOS CNS team as appropriate and ensure that all non-routine and complex decisions are escalated to the appropriate professional for assessment and review. To facilitate Holistic Needs Assessments for patients...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Hours; 37.5 per week Fixed term for 12 months. An exciting opportunity for a Band 4 position exists to join the existing Patient Pathway Facilitator (PPF) team, supporting cancer services. We are seeking a motivated, proactive individual to join our team of administration staff that support the oncology clinical specialist nurses. The team work...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    8. Liaise with the team as appropriate and ensure that all non-routine and complex decisions areescalated to the appropriate professional for assessment and review. 9. Communicate with the patients relatives and significant others, involving them in care as appropriate.10. Undertake routine phone calls as required to patients regarding treatment pathways...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Hours; 22.5hrs per week Salary; £25,147 - £27,596 per annum pro rata An exciting opportunity for a Band 4 position exists to join the existing Patient Pathway Facilitator (PPF) team, supporting cancer services. We are seeking a motivated, dynamic, proactive individual to join our team of administration staff that support the Haematology Clinical...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Liaise with the team as appropriate and ensure that all non-routine and complex decisions are escalated to the appropriate professional for assessment and review. Communicate with the patients relatives and significant others, involving them in care as appropriate. Undertake routine phone calls as required to patients regarding treatment pathways and patient...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Previous applicants need not apply. To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, continually improve...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, continually improve service delivery liaising with key...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen in Outpatients to support develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team,...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Responsible for induction, training and development of all administration staff, identifying training needs and developing plans to ensure staff knowledge and skills remain at the appropriate level to deliver the expected standards for their roles. Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures. Check all patient demographics at clinic attendance, updating changes...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    We are looking for a Divisional Quality Governance Facilitator (DQGF) to join the Medical Division to support the delivery of Clinical Governance. The DQGF will work under the guidance of the Divisional Lead for Patient Quality and Governance and take direction from the Divisional Director of Nursing for Medicine. The post holder will be responsible for...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    GWH is recruiting to our Improvement Facilitator, that sits within our Transformation & Improvement Hub. If you are looking for an exciting and enticing opportunity to help drive the agenda of continuous improvement within our organisation and to influence the implementation of change, then we would love to hear from you. The Improvement Facilitator...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    **previous applicants need not apply** We are looking for a Quality Governance Facilitator to join the divisional Integrated Care and Community Quality Team to support the delivery of Clinical Governance across the division. The post holder will be responsible for providing practical support, expertise and facilitation to the clinical division across a...


  • Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    We are seeking a highly skilled Patient Safety Specialist to join our team at Great Western Hospitals NHS Foundation Trust. The estimated salary for this position is £75,000 - £90,000 per annum, based on the location and industry standards.You will lead the Patient Safety Team to work in consultation with divisions and Divisional Governance Facilitators to...

  • Research Facilitator

    6 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    This is a key role within Great Western NHS Foundation Trust's Research & Innovation department. This is an exciting opportunity to play an important part in facilitating the set-up of research projects across our Hospital's clinical specialties. By providing co-ordination and administration support, the post-holder will help to ensure high quality clinical...


  • Swindon, United Kingdom Circle Health Group Full time

    **Salary: up to £23,029.50 FTE (depending on level of experience, training and qualification)** **The Ridgeway Hospital** in Swindon is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Ensure that the trust has an accessible Patient Advice Liaison Service which is highly visible and effective in providing advice, support information and signposting services to patients, service users, carers, and members of the public and trust staff. To provide a compassionate, efficient and effective complaints and concerns management service ensuring...


  • Swindon, United Kingdom E-zec Medical Transport Services Ltd Full time

    **This is a Permanent role working Monday-Friday - 8 hours per day between operational hours of 09.00 and 19.00 - final rotas TBC.** We are looking for Patient Care Assistants to provide on hand support for all patients waiting for transport by assessing patient needs always ensuring safety and to be a point of contact for crews and hospital staff. In this...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    We are seeking to recruit an exceptional Band 7 Patient Advice and Liaison Service (PALs) and Complaints manager. To ensure that patients, carers and their families are listened to and that the Trust takes appropriate action to learn and implement change. To act as a resource of expertise and advice for all service users and clinical and non-clinical...

  • Patient Advocate

    1 month ago


    Swindon, Swindon, United Kingdom beBee Professionals Full time £28,000 - £35,000

    We are seeking a compassionate and experienced Registered Nurse to join our healthcare team at beBee Professionals in Swindon. As a key member of our team, you will be responsible for providing patient care, administering treatments, and collaborating with other healthcare professionals to ensure the best outcomes for our patients.Key Responsibilities:Assess...