Patient Experience Clerk

3 months ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

An exciting opportunity has arisen in Outpatients to support develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, continually improve service delivery liaising with key stakeholders through effective staff and process management and control.

You will lead on the day to day running of your assigned unit, supporting the Operational Lead to delivery key performance indicators and service developments.

In liaison with the Administration Lead, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular Patient Experience, financial expenditure targets, cost control, quality and activity targets.

And to be an advocate of Patient Experience across Outpatients departments, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.

Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment.

Responsible for the standard and quality of the Outpatient Administration,requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.

Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trust’s Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.

Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trust’s Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.

Manage follow up patient wait list for service by validating the “Validation tool” completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame.

Liaise with nursing teams to ensure on the day delays are accurately and efficiently communicated to patients in department.

We will expect your values and behaviours to reflect the STAR Values of the organisation:
Service
- We will put our patients first

Teamwork
- We will work together

Ambition
- We will aspire to provide the best service

Respect
- We will act with integrity

Responsible for induction, training and development of all administration staff, identifying training needs and developing plans to ensure staff knowledge and skills remain at the appropriate level to deliver the expected standards for their roles.

Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with a smile at all times.

Operationally responsible for day to day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation.

Ensure all patients attending clinic have a completed outcome entered in CareFlow, Partial or manual.

In conjunction with the Administration Lead, responsible for ensuring staff performance is maximised by working on innovations, efficiency savings and service changes.

Developing team morale and motivation through effective communicated both up and down the management structure.

Maintaining accurate records of administration staff for annual leave, sickness, one to one meetings, appraisals and mandatory training.

Representing Outpatient Services by providing a high quality Patient Experience for patients attending Outpatient areas at all times at all points of contact, acting as first point of contact for any enquiries from patients, staff, service users and any external agencies such as GPs or residential homes.

Assisting with implementation of service redesign and change management, focusing on a patient centred approach to delivery, liaising with the Administration Lead and Clinical Services Manager to support and contribute to improving and developing Outpatient Services.

Assisting with workforce reviews and implementing plans to reflect changes in short and long term service needs.

Responsible for establishing and maintaining excellent communication with key working partners across departments and divisions. Ensuring that their needs and views are taken into account in the planning and monitoring of department’s activities.

Responsible for policy implementati



  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Previous applicants need not apply. To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, continually improve...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, continually improve service delivery liaising with key...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Responsible for induction, training and development of all administration staff, identifying training needs and developing plans to ensure staff knowledge and skills remain at the appropriate level to deliver the expected standards for their roles. Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures. Check all patient demographics at clinic attendance, updating changes...

  • Ward Clerk

    4 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Part time - 30 hours per week An exciting opportunity has arisen for a Band 2 Ward Clerk on the Day Surgery Unit. The role will consist of data inputting and administrative work whilst also providing reception duties for Day Surgery/Daisy Ward as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to...

  • Ward Clerk

    3 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    The Great Western Hospitals NHS Foundation Trust are recruiting for a Ward Clerk to support within our Urology department permanently for 22.5 hours per week. The Ward Clerk will undertake data inputting and administrative work whilst also providing reception duties for the ward/department as per standard systems and processes, in order to support effective...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Working within the Patient Advice and Liaison Service and supporting Patient Experience, with specific responsibilities relating to: Translating and Interpreting Services Equality, Diversity, and Inclusion Feedback and Administration Ensuring the information and services the Trust provides are accessible to all, and that Interpreting, and Translation...

  • Senior Ward Clerk

    4 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Hours; 22.5 per week We are looking for an enthusiastic and reliable Senior Ward Clerk to join our team here at the Great Western Hospital. You will develop and maintain an effective, friendly, and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    An exciting opportunity has become available for efficient and organised people to join our Outpatient Booking Team. The successful applicants must demonstrate good interpersonal and IT Skills. Knowledge of the NHS computer system would be an advantage, however full training would be given. This role is based at the Great Western Hospital Outpatients...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    **Hours**: 20 per week An exciting opportunity has become available for efficient and organised people to join our Outpatient Booking Team. The successful applicants must demonstrate good interpersonal and IT Skills. Knowledge of the NHS computer system would be an advantage, however full training would be given. This role is based at the Great Western...

  • Transport Clerk

    4 months ago


    Swindon, United Kingdom People Solutions Full time

    **Transport Clerk**: £10.76 - £10.76 per hour per hour SN5 Temporary **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal Opportunities...

  • Support Clerk

    3 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Band 2: Support Clerk - Clinical Coding An exciting opportunity has arisen for a highly motivated and enthusiastic individual to provide support to our Clinical Coding Team based at the Great Western Hospital. The role would suit someone who is able to work effectively on their own initiative with mínimal supervision, is able to prioritise their own work...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic Elective Admissions Clerk to join our team here at the Great Western Hospital. You will provide a patient - focused, accurate and efficient surgical admissions service for elective patients, in line with Trust values and in accordance with the Elective Access, Booking and Choice of Date policy, working together with...


  • Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Hours: 20 per week An exciting opportunity has become available for efficient and organised people to join our Outpatient Booking Team. The successful applicants must demonstrate good interpersonal and IT Skills. Knowledge of the NHS computer system would be an advantage, however full training would be given. This role is based at the Great Western...


  • Swindon, Swindon, United Kingdom The White Horse Federation Full time

    About the Role:The White Horse Federation is seeking an enthusiastic and personable Clerk to join our Clerking Team in supporting the Local Governance Committees (LGCs) of schools across the local area within The White Horse Federation.Key Responsibilities:Cover the organisation and management of Local Governance Committee meetings, which take place at least...


  • Swindon, Swindon, United Kingdom The White Horse Federation Full time

    About the Role:The White Horse Federation is seeking an enthusiastic and personable Clerk to join our Clerking Team in supporting the Local Governance Committees (LGCs) of schools across the local area within The White Horse Federation.Key Responsibilities:Cover the organisation and management of Local Governance Committee meetings, which take place at least...

  • Accounts Payable Clerk

    4 months ago


    Swindon, United Kingdom Pertemps Network Group Full time

    **Job Description**: **_“You live most of your life inside your head, make sure it’s a nice place to be.”_** Sheridan Maine is partnering with a Swindon based firm to recruit an experienced Accounts Payable Clerk into their busy finance team. This position initially offers a temporary arrangement with the potential for permanent status following a...

  • Support Clerk

    3 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    **Band 2**: Support Clerk - Clinical Coding An exciting opportunity has arisen for a highly motivated and enthusiastic individual to provide support to our Clinical Coding Team based at the Great Western Hospital. The role would suit someone who is able to work effectively on their own initiative with mínimal supervision, is able to prioritise their own...

  • Patient Co-ordinator

    3 months ago


    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    We are seeking to recruit a full time Patient Co-Ordinator to join our Children's Unit here at the Great Western Hospital. The Patient Co-ordinator will create a welcoming first point of contact for patients, their families and visitors accessing the Children’s Unit including the Paediatric Assessment Unit. They will undertake clerical work and provide...

  • Deputy Clerk

    4 months ago


    Swindon, United Kingdom West Swindon Parish Council Full time

    West Swindon is an urban parish serving a resident population in the region of 28,000 people and 11,000 households. Formed in 2017 with 15 Parish Councillors, the Parish Council provides all grounds maintenance, play and general cleansing functions in public open spaces and parks. The Parish Council has an annual precept of £1.1 million. Ideally you should...