Outpatient Clerk

**Outpatient Experience Clerk**:
Full & Part Time Opportunities

An exciting opportunity has become available for efficient and organised people to join out Outpatient Booking team. The successful applicants must demonstrate good interpersonal and IT Skills.

Knowledge of the NHS computer system would be an advantage, however full training would be given. This role is based at the Great Western Hospital Outpatients departments in a busy environment and working to tight deadlines.

We need people who are able to work under pressure, and work well within established teams, whilst producing a high standard of customer service. Your aim will be to ensure that patients who visit the hospital will have a pleasant and positive experience by being courteous and professional at all times.

For more information on the roles available, please contact Christina Harris on

01793 604844

To develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. Working closely with the Outpatient Management team, continually improve service delivery liaising with key stakeholders through effective staff and process management and control.

You will lead on the day to day running of your assigned unit, supporting the Operational Lead to delivery key performance indicators and service developments.

In liaison with the Administration Lead, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular Patient Experience, financial expenditure targets, cost control, quality and activity targets.

And to be an advocate of Patient Experience across Outpatients departments, delivering the highest quality service to every patient and by putting the patient at the heart of everything we do.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity
1. Operationally responsible for day to day delivery and implementation of departmental procedures liaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation.
1. Responsible for the standard and quality of the Outpatient Administration,requesting, analysing and acting on information relating to general performance activity and quality, and taking corrective action where appropriate to meet the required standards or improve quality.
1. Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trust’s Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.
2. Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trust’s Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
1. Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms.
1. Manage follow up patient wait list for service by validating the “Validation tool” completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame.
1. Ensure all patients attending clinic have a completed outcome entered in Medway, Partial or manual.
1. Liaise with nursing teams to ensure on the day delays are accurately and efficiently communicated to patients in depart.

Full duties can be found on the attached JD.