Ward Clerk

7 months ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

Part time - 30 hours per week

An exciting opportunity has arisen for a Band 2 Ward Clerk on the Day Surgery Unit.

The role will consist of data inputting and administrative work whilst also providing reception duties for Day Surgery/Daisy Ward as per standard systems and processes, in order to support effective patient flow. The Ward Clerk will need to work without close supervision, using their own initiative when dealing with enquiries that arise. Close co-operation with Medical Records, Secretarial staff as well as clinical staff, is vital. The post demands the ability to communicate at all levels with patients, relatives and surgical colleagues to maintain a high standard of service to meet the needs of the patients and business.

Main Responsibilities and duties
- Support staff by undertaking administration duties on Day Surgery and Daisy Ward.
- Answer the telephone and welcome patients to the department.
- Act as a contact point for ward patients and relatives and other visitors. Respond to all queries ensuring confidentiality is maintained.
- Ensure telephone calls are responded to in a pleasant manner.
- Refer all telephone calls in relation to clinical matter to the nurse.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first

Teamwork We will work together

Ambition We will aspire to provide the best service

Respect We will act with integrity

Main Responsibilities and duties
- Liaise with other departments/wards as appropriate.
- Ensure patient records, (both computerised and paper copies), are available and maintained throughout the patients care experience including filing when required.
- Responsible for recording Admission, Discharge and Transfer of each patient in a timely manner.
- Dispatch relevant discharge summaries to GP surgeries and Clinical Coding in a timely manner.
- Complete and keep up to date daily ward listings, computer system and communication board.

Please see the attached job description for full information


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