Ed/utc Receptionist

We are looking for enthusiastic and motivated individual to join our Front Door Receptionist Team at the Great Western Hospital.

Applications are invited to provide administrative and clerical cover for the Emergency department and Urgent Treatment Centre area. The post-holder should have excellent communication, organisational and interpersonal skills. The right person will have good keyboard skills, enjoy working in a busy and varied environment and enjoy being able to both work on their own with limited supervision and as part of a team.

As the Receptionist role operates 24/7, there is an expectation that you can offer full flexibility to work across these areas. Further details around working arrangements will be discussed at interview.

Maintain accurate records of all Emergency Department and Urgent Care attendances. Booking patients in and updating their details. Being aware of possible cultural and emotional circumstances.

Enter Patients condition on the incident screen. Using set criteria and training decide whether the patient is to be treated in majors or minors area. Alert clinicians in UTC if there are any concerns over a patient.

Complete administration for all arrivals to ED resus as a priority; be in resus when patient arrives as per tannoy system. Work alongside ED/UTC clinicians, providing and receiving sensitive information.

Scan all casualty cards and loose history, file casualty cards in date and number order.

Carry out and complete admission process for all patients being admitted to the hospital through ED.

Work closely with LAMU/AMB CARE to admit all LAMU patients through Medway when there is no ward clerk available/out of hours.

Make appointments for Physio, ED consultant, fracture, ENT, TIA, Ophthalmology and maxillary facial clinics. Using planning skills to ensure patient needs and transport requirements are met.

Maintain, pull and check patient attendance records for Orthopaedic, ED Physio, consultant and mental health clinics.

We will expect your values and behaviours to reflect the STAR Values of the organisation:
Service - We will put our patients first

Teamwork - We will work together

Ambition - We will aspire to provide the best service

Respect - We will act with integrity

1. Maintain accurate records of all Emergency Department and Urgent Care attendances. Booking patients in and updating their details. Being aware of possible cultural and emotional circumstances.
2. Enter Patients condition on the incident screen. Using set criteria and training decide whether the patient is to be treated in majors or minors area. Alert clinicians in UCC if there are any concerns over a patient.
3. Complete administration for all arrivals to ED resus as a priority; be in resus when patient arrives as per tannoy system. Work alongside ED/UCC clinicians, providing and receiving sensitive information.
4. Scan all casualty cards and loose history, file casualty cards in date and number order.
5. Carry out and complete admission process for all patients being admitted to the hospital through ED.