Assistant Systems Administrator

7 months ago

Cardiff, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Reference no: Cardiff RQ1216237**

**A DBS disclosure is listed as a requirement for this role; however the level of disclosure has not been specified by the client**

An Assistant Systems Administrator is required to provide technical support to maintain, develop and manage the administration of the Children’s Services client record system (currently CareFirst, to be Eclipse). To identify client record system solutions to operational, performance and information requirements and support and advise on the production of client record system training materials.

Key Responsibilities:

- Assist in the implementation and maintenance of the Children’s Services client record system, including: Systems administration and maintenance; Systems support and helpdesk; Systems and data auditing; System testing and development; Testing of new and upgraded functionality.
- Maintain the client record system and liaise with users to ensure data is entered consistently and accurately and to monitor compliance of users to agreed standard practices.
- Support the Children’s Services client record system helpdesk, ensuring all calls are responded to within prescribed timescales and that patterns of problems can be detected.
- Provide advice, support and encourage confidence and enthusiasm in staff to develop their own knowledge and skills in their use of the client record system ensuring they keep within the required processes and guidelines on a daily basis.
- Display data in a meaningful format that can be readily understood by staff undertaking data cleansing exercises. This will include clear explanations of what data needs to be updated and how the information should be updated.
- Assist with the management and administration of the client record system to meet statutory, corporate, directorate and individual needs in the most efficient and effective manner.
- Liaise with ICT and ensure that support issues are escalated to the provider as necessary.
- Undertake operational and administrative duties as necessary to ensure the efficient running of the client record system.
- Support working/user groups as required. Occasional out of hours working may be required.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Educated to GCSE standard or equivalent.

**Experience**:

- Experience of providing telephone/virtual support to end users.
- Knowledge and experience in using a client record system.
- Knowledge and experience of the social care environment and work processes desirable.
- Experience in client record system / database administration desirable.
- Experience in a helpdesk or call centre environment desirable.

**Skills & Abilities**:

- Effective communicator in verbal and written form, including use of telephone.
- Accuracy/attention to detail skills.
- Ability to prioritise and organise own work.
- Ability to use own initiative.
- Commitment to produce quality work.
- Ability to work under pressure and to meet tight timescales.
- Confident and calm manner in providing effective telephone support to staff.
- Ability to be flexible and cope positively with change.
- Ability to deal with issues of a confidential nature.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

SC **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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