Permanent Services Administration Assistant

7 months ago


Belfast, United Kingdom Task Recruitment Full time

Task Recruitment are recruiting for Permanent **Services Administration Assistants **for our client based in the Belfast area.

**PART TIME (21 hours per week) and FULL TIME (35 hours per week) positions available.**

**Overall Responsibility**

As Northern Ireland’s leading local Cancer Charity providing prevention, detection and support services, this is a vital role working within a team providing a high-quality clerical and reception support.

**Main Areas of Responsibility**

**Administration**
- To provide clerical and administrative support for in-house clinics primarily in the office based in Belfast, on rotation on the mobile bus and in regional locations.
- To provide reception cover using the switchboard, as well as greeting users and visitors and making them feel at ease and welcome to the service demonstrating excellent customer care skills.
- On rotation provide reception cover on the charities mobile bus, maintaining contact, greeting users and visitors and making them feel at ease and welcome to the service demonstrating excellent customer care skills.
- To deal with enquiries from and provide information and guidance to clients and the general public, passing queries to the appropriate person.
- To ensure the provision of relevant information for the Client Information Database (CID), maintaining and updating CID using the bespoke appointment system. Provide reports and statistical information for internal Audit’s and KPI’s.
- To provide administration assistance to the clinics within the charity
- To assist Consultant Radiologists and qualified Reading Radiographers with the administrative process required whilst reading mammograms.
- To deal with enquiries around client appointments and referrals from GP’s and hospitals.
- To assist the administration team in completing paperwork, maintaining accurate medical records, efficient filing and administrative system as required, including administration follow-up systems and processes following service provision.
- To provide cover for evening and early morning clinics when required.
- To ensure all services are effectively promoted in line with Services Marketing and PR Strategy - Social Media
- To create and maintain information databases and to assist with the administration around services PR to include photocopying, mail shots, and the production of posters and flyers.
- To minute interdepartmental meetings and provide other administrative needs as required.
- To adhere to Health and Safety and control of infection policies and other guidelines and procedures of the charity

**Under direction of the Administration Manager**:

- Deal with initial enquiries relevant to identified programme delivery areas within agreed programme parameters and costs, carry out the administration and scheduling of bookings and appointments for all Service Programmes.
- repare the mobile bus service rota on a monthly basis, ensuring the bus rota is up to date and communicated to everyone involved.
- Schedule bus operational days and provide details of site visits to be completed.
- As necessary liaise directly with Fundraising Department regarding stakeholder requirements following agreed policies and processes regarding appointing and agreed administration needs.
- Update and ensure all information is available for evaluations and audits of the service when appropriate, through production of statistical reports on utilization, referrals, and diagnosis for clients, funders and evaluation reports for Service Level Agreements and quarterly reviews as required in identified timescale.
- Assist in the promotion and administration needs of the bus throughout Northern Ireland.
- Manage and maintain waiting lists for all Therapeutic Supports.

**General Duties**
- To provide information on charity services.
- To carry out any other duties as agreed with the Services Administration Manager.
- To assist with basic cleaning of the bus interior and to ensure that it is kept clean and tidy at all times.
- To undertake any training deemed relevant to the post.
- At all times to respect the confidentiality and dignity of our patients and clients adhering to charities Data Protection Policy.
- Flexibility to increase hours to cover holiday/sickness.
- To maintain close working and effective communication with other departments within the charity
- To travel throughout Northern Ireland to wherever the mobile bus is located: _Staff travel together to the mobile location by means of 1) a company vehicle, or 2) by means of their personal car. _
- 1) When staff travel by company vehicle a rota is prepared, and names are allocated to drive colleagues to and from the bus location, starting from and finishing at the main office._
- 2) When staff are required to use their own cars, a rota is prepared, and names are allocated to drive colleagues to and from the bus location using personal cars, starting from and finishing at main office. The mobile bus can be located anywhere i


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