Business Support Administrator

4 days ago


Barnet, United Kingdom Omega Social Care Employment Full time

Hours Per Week : 36.00
- Start Time : 09:00
- End Time : 17:15

To support the delivery of high-quality front-line Street Scene services through a range of administrative and customer care functions.

**1. Purpose of Job**:
To support the delivery of high quality front line Street Scene services through a range of

administrative and customer care function. Front line Street Scene services which are supported include:

- Recycling and Waste,
- Street Cleansing,
- Ground Maintenance
- Commercial Development
- Fleet Maintenance
- Passenger Transport

**2. Key accountabilities**:

- Role Specific Responsibly
- To respond to complaints and Members Enquires in whichever form they arrive
- To keep customer records updated
- To process overtime claims, leave and other staff support functions
- To process agency staff
- To ensure supervisors have correct work sheets and paperwork for frontline crewsat the start of the shifts
- To ensure customer service cases/contacts are responded to and signed off within agreed timescales
- To process requests for replacement bins
- To answer commercial services customer queries in a customer focused sales orientated fashion
- To ensure commercial customers are billed accurately and on time
- To place purchase order
- To maintain Street Scene receptions when required
- Issues keys from Street Scene receptions where required for sports pitches and pavilions etc when prearranged
- To take minutes for meetings
- To manage both electronic and paper based filing
- To support Senior Managers
- Any other administrative functions within Street Scene
- Show a high level of customer service at all times
- Ensure all communications are clear, effective and appropriately targeted in compliance with communication corporate standards
- Deal effectively and professionally with challenging service users

**Job Types**: Full-time, Temporary contract

**Salary**: £14.34 per hour

Schedule:

- Monday to Friday

Work Location: One location



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