Clerical Officer

5 months ago


Bolton, United Kingdom Bolton NHS Foundation Trust Full time

Ensure casenotes are available and ready for clinic. Any missing casenotes to be located and prepared for attendance. Casenotes may need to be retrieved from within the department. Patients to be greeted in accordance with Customer Service protocol and arrival time entered onto LE2.2 / Other Trust systems, ensuring sensitivity is applied.

Any special needs/translation to be accommodated Direct patient to correct waiting area. Enter time patient leaves clinic, RTT status and clinic outcome e.g. discharged, further appointment. Complete all coding for Treatment clinics.

Follow Trust DNA Policy in respect of any patient failing to attend clinic ensuring standard letters are sent where appropriate and that the information is entered on LE2.2 / Other Trust systems. Receive and respond to booking requests in a sensitive manner for patients who are undergoing palliative care. Arrange face-to-face follow-up appointments at request of clinic staff taking care to record specific instructions. Make appointment bookings / cancellations and alterations in line with booking protocols on LE2.2 and other Trust systems including actioning all elements of the booking tab.

Inform patients of any appointments / changes ensuring appointments are agreed with the patient over the telephone


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