Clerical Officer in Emergency Medicine
6 months ago
**Job Description Band 2 Job Title**: ED Clerical Officer full time and part time Hours of Work: Full/Part time Department/Ward: Emergency Department Division: Emergency Medicine, Acute Adult Care Division Base: Royal Bolton Hospital REPORTING ARRANGEMENTS Accountable to: Operational Business Manager Business Support Manager ED Clerical Manager/Supervisor ORGANISATIONAL CHART JOB SUMMARY The post holder will work as a member of the ED clerical team providing comprehensive support to health professionals within the Emergency Department. Following training, duties will include, reception, registration, Quad Clerk, data input, retrieval and archiving of clinical notes. The post holder will be expected to be involved in the implementation of new working practices and ensure patients receive a high quality of service. DUTIES AND RESPONSIBILITIES The Post holder will need to adopt a flexible approach as all duties are rotational and working hours will vary.
The areas of work and related duties and responsibilities are detailed as follows: - Input and retrieval of patient data on trust IT systems. Information relating to the attendance, discharge or transfer to be completed in a timely and accurate manner within the appropriate system. Ensuring accurate data input on PAS system, including tracing the patient against data held on the national spine. Identify, locate and retrieve clinical notes stored in filing areas.
Complete appropriate safeguarding searches. Direct patients and relatives to correct waiting area and pass clinical notes to nursing staff where appropriate. Book follow up appointments for out-patient clinics. Management of the electronic scanning system accurate scanning of ED records.
Work in the Majors area of the Department, transferring and admitting patients on clinical systems Request hospital case notes, on occasion from Health records via the hospital bleep system. Arrange transport for patients leaving the department. Scan ED notes for patients being admitted or transferred out of the department. Identify relevant sections of clinical notes for photocopying to health visitors, school nurses, GPs and safeguarding agencies.
Maintain patient records to ensure information is accurate and up to date for future reference and that this complies with the Data Protection Act. Take responsibility for the confidentiality and security of all patient data within the department. Following protocols set by clinical teams to direct easily identifiable patients to areas of the department Follow trust procedures when dealing with aggressive, violent and verbally abusive patients and relatives. Follow trust procedures to ensure the safety of patients, yourself and other colleagues.
Ensure clinical teams are aware when patients want to self-discharge Adhere to local policies and procedures. Answer and action all telephone and/or personal enquiries from patients, health professionals and outside agencies ensure prompt answering of calls in an efficient and an appropriately helpful and professional manner, any problems will be redirected to a Supervisor. Have knowledge on disclosure of information, access and the Data Protection Act. Complete Corporate Induction and remain compliant with mandatory training.
Undertake annual appraisal and actively seek personal development. Complete complaint report forms or critical incident forms liaising where necessary with the clerical manager to follow up action to be taken. Regularly maintain an awareness of the clerical role and documentation procedures in the event of a Major Incident. Any other general clerical duties as appropriate to the grade which may be delegated.
Health, Safety and Security All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following Trust procedure. To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection. Confidentiality Working within the trust you may gain knowledge of confidential matters which may include personal and medical information about patients and staff. Such information must be considered strictly confidential and must not be discussed or disclosed.
Failure to observe this confidentiality could lead to disciplinary action being taken against you. Data Quality All employees are reminded about the importance of Data Quality and staff should make themselves aware of both departmental and corporate objectives for Data Quality. Data Quality forms part of the appraisal and objective setting process for staff responsible for data entry and data production; staff should ensure that they adhere to policies and procedures at all times. Failure to do so may result in disciplinary action being taken.
**Codes of Conduct and Accountability**: You are expected to comply with relevant Bolton NHS Foundation Trust codes of conduct and accountability. Infection Prevention and Control: You
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