Clerical Support Officer

3 months ago


Bolton, United Kingdom Bolton NHS Foundation Trust Full time

This is a maternity cover post. The post holder will provide an efficient and comprehensive clerical support service to the medical secretarial team and their consultants/clinicians working closely with the secretaries to develop experience and skills..

The post holder is expected to work accurately under pressure with the ability to manage and prioritise their own workload providing information which may require tact and diplomacy.

It is essential that the post holder exercises initiative and independent judgement whilst maintaining a high level of confidentiality and diplomacy at all times.

Bolton Foundation trust is a forward thinking organisation that encourages innovation and change. We are committed to improving services within the local community.

Our Gastroenterology and Hepatology team delivers care for a wide range of disorders involving the digestive tract, liver and pancreatico-biliary system with care delivered to both inpatients and outpatients. It is a very busy specialty within the hospital.

Collect and deliver case notes to all areas of hospital site prioritising urgent notes as required.

Ensure all case notes are tracked when moved using Le2.2.

Requesting stationery using Integra and NHS supplies systems and maintaining stationary stock levels for specialty secretaries.

Participate in in-service training.

To follow data quality procedures as appropriate.

Answer telephone enquiries from patients/other departments and health professionals, ensuring clear and legible messages are relayed redirecting calls to appropriate department for action.

Assist with arranging new and follow up appointments following booking guidelines


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