Switchboard and Reception Supervisor

1 week ago

Birmingham, United Kingdom Birmingham City University Full time

**Location**:

- Multiple Campuses**Salary**:

- £27,308 to £29,682**Post Type**:

- Full Time**Release Date**:

- 05 February 2024**Closing Date**:

- 23.59 hours GMT on Monday 19 February 2024**Reference**:

- 022024-71Birmingham City University is growing in stature and quality every day.

The Security Services Switchboard and Reception team help and assist our students, staff and visitors each and every day. They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as possible.

The teams are here to help the University and wider community, working with colleagues and stakeholders to make BCU the pleasant and friendly place our customers deserve and expect.

We want outstanding people to join us on the next stage of our exciting journey. There has never been a better time to join us. Come and be a part of the BCU team.

**Benefits**:
In return for your dedication and hard work, you can expect great ongoing personal and professional development plus the following main benefits:

- Generous annual leave entitlement of 40 days (including bank holidays and closure periods)
- Generous employer pension contribution of up to 16%, with life cover and income protection included.
- Wellbeing advice and support through our Employee Assistance Programme
- Car Parking
- Cycle to Work Scheme
- Staff Benefits: Non-Pay Benefits: Birmingham City University (bcu.ac.uk)
- A supportive and collaborative culture and work environment, rooted in BCU’s values

**Objectives**:
To provide a seamless and effective operation across both the reception areas and main Switchboard. These teams are aligned the University's Security Services department and as such, will be reporting to the Head of Security Operations and in turn, overseen by the Assistant Director of Security Services.

The post holder will line-manage all aspects of both functions and act as the essential first point of contact for issues arising at both.

**Responsibilities**:

- The post holder will directly manage the Reception and Switchboard teams on a day-to-day basis, organising and overseeing rota cover and troubleshooting as necessary to ensure switchboard and reception are operating at correct staffing levels and to required standards.
- The post holder will manage operations at all other Reception locations under the operational control of the Security Services department.
- The post holder will be required to hold regular meetings with the team members in both Reception and Switchboard services to ensure the delivery of outstanding services.
- The post holder will be required to provide operational cover on Switchboard or Reception as staff shortages dictate.
- Along with other Security Services staff, the post holder will be required to be available to take part in the University's Open Days. These tend to fall on weekend days.
- The post holder will be required to provide support in the implementation of university and departmental procedures and protocols.
- The post holder will undertake individual assessments and reviews for their direct reports throughout the year.

**Requirements**:

- The post holder will have experience of working in a role or environment with either transferable skills, or previous matching roles.
- The post holder can demonstrate experience of successfully line-managing a large team on a day-to-day basis.
- The post holder will be educated to GCSE Level 'C' or equivalent, particularly in English Language.
- The post holder will be able to demonstrate skills outlined within the 'Person Specification' section of the aligned Job Description.
- The post holder will be able to comply with the requirements outlined within the 'Special Requirements' and 'Expectations of all Staff' sections of the aligned Job Description.

**Further details**:

- Job Description

  • Switchboard and Reception Supervisor

    1 week ago

    Birmingham, United Kingdom Birmingham City University Full time

    Birmingham City University is growing in stature and quality every day. The Security Services Switchboard and Reception team help and assist our students, staff and visitors each and every day. They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as...

  • Switchboard and Reception Supervisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham City University Full time

    Location: Multiple CampusesSalary:- £27,308 to £29,682Post Type: Full TimeRelease Date: 05 February 2024Closing Date:hours GMT on Monday 19 February 2024Reference:Birmingham City University is growing in stature and quality every day.The Security Services Switchboard and Reception team help and assist our students, staff and visitors each and every day....

  • Reception Supervisor

    3 weeks ago

    Birmingham, United Kingdom Portico Corporate Reception Management Full time

    Portico are currently on the lookout for a Welcome Host Supervisor (Senior Welcome Host) based in the Birmingham offices of one of the big four auditors! The Senior Welcome Host will assist the Welcome Team Leader in the day to day supervision of a team of Welcome Hosts, ultimately ensuring that they consistently deliver a 5-star level of customer service....

  • Switchboard Operator

    2 weeks ago

    Birmingham, United Kingdom BWC Management Services Ltd Full time

    Birmingham Women's Hospital Switchboard Operators required. Part time, permanent position to work within the Switchboard Department. Main duties of the job 1. To operate the switchboard, receiving, directing and re-directing calls as necessary, using tact and persuasive skills in light of any communication difficulties, giving advice to patients, staff and...

  • Reception Supervisor

    4 weeks ago

    Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

    This is an exciting time to be joining the Hotel, as we embark on our 5-year vision to be a world leading hospitality destination. As a Reception Supervisor you will be responsible for creating a memorable reception experience for our guests and overseeing the receptionists on duty. You will provide a smooth checking in and checking out service, process...

  • Switchboard Operator

    1 week ago

    Birmingham, United Kingdom Aston University Full time

    We are looking for 2 part time Switchboard Operators to provide a fast and efficient telephone service on a busy telephone exchange including reception duties. Acting as a first point of contact and as an interface between the University and the general public, you will maintain a high quality of communications and promote a positive and professional image...

  • Reception Supervisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

    This is an exciting time to be joining the Hotel, as we embark on our 5-year vision to be a world leading hospitality destination.As a Reception Supervisor you will be responsible for creating a memorable reception experience for our guests and overseeing the receptionists on duty. You will provide a smooth checking in and checking out service, process...

  • Switchboard Operator

    3 weeks ago

    Birmingham, United Kingdom BWC Management Services Ltd Full time

    0 hour - Switchboard Operator Our small team of Switchboard/Front of House Assistants provide switchboard services at Birmingham Women’s Hospital and operate the switchboard for the entire Trust. Potholders will be required to demonstrate excellent customer care skills, possess clear communication skills and be able to provide a welcoming and empathetic...

  • Band 3 Receptionist/switchboard Operator

    2 weeks ago

    Birmingham, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

    To provide a full range of reception, switchboard and administrative duties. To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust. Please note that the shift pattern for this role...

  • Reception Supervisor,

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Hotel Du Vin Full time

    Rate of Pay / HoursType of ContractLocationWe are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.You must have a natural hospitality...

  • Reception Supervisor

    4 weeks ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. **shares our vision** and **looks for opportunities** to provide magic service. Our...

  • Reception Supervisor

    1 month ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Supervisor

    3 weeks ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    **Reception Supervisor**: **£26000 **per annum****: **Hilton Garden Inn Birmingham Airport, Birmingham**: Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport. Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at...

  • Reception Supervisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Park Regis Hotel Full time

    Job AdvertAre you passionate about hospitality and delivering magic guest service?This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.Our wide range of employee benefits and personalised training and development plans ensure...

  • Reception Supervisor

    2 weeks ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Supervisor

    3 weeks ago

    Birmingham, United Kingdom F1 Arcade Birmingham Full time

    **THE BRAND** At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in...

  • Reception Supervisor

    5 days ago

    Birmingham, United Kingdom F1 Arcade Birmingham Full time

    **Description** **THE BRAND** At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with...

  • Senior Switchboard Operator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Sandwell and West Birmingham Hospitals NHS Trust Full time

    The Switchboard/Informatics Department are looking for a 22.5 hour per week Switchboard Operator. To join the existing team in providing a Telephony service across 3 main Hospital sites.This is a challenging, interesting and rewarding post that would suit a flexible individual available to work a variety of shifts over a 7 day period and also at short notice...

  • Reception Supervisor

    15 hours ago

    Birmingham, United Kingdom Crowne Plaza Birmingham NEC Full time

    Reception Supervisor Crowne Plaza Birmingham NEC Check out the hotel on our virtual tour! The OpportunityWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of...

  • Reception Supervisor

    4 weeks ago

    Birmingham, United Kingdom Apart hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...