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Reception Supervisor
3 months ago
The Opportunity
We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.
Responsibilities:
- Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
- Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
- Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
- Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
- Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
- Ensure accurate billing and payment procedures are followed.
- Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.
Benefits
- Our enviable employee discounts on bedroom rates across the lgh hotel portfolio.
- Access to the ihg employee room benefit programme across their global portfolio. (t&cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- Previous experience in a hotel reception or front office role, with supervisory experience preferred.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work effectively under pressure and handle multiple tasks.
- Knowledge of hotel reservation and management systems.
- Excellent problem-solving skills.
- Flexibility to work a variety of shifts, including weekends and holidays.
- A commitment to delivering exceptional customer service.
Hotel
The Crowne Plaza Birmingham NEC is an impressive 242-room hotel located in an enviable position near the Genting Arena, NEC, and Birmingham International Airport. Nestled within picturesque grounds that overlook Pentigo Lake, the hotel can be conveniently reached within a 5-minute drive from the airport and railway station, and is situated just 10 miles from Birmingham City Centre.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
