Reception Supervisor

2 weeks ago

Birmingham, United Kingdom F1 Arcade Birmingham Full time

**THE BRAND**

At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane

**THE ROLE**

Attention to detail is at the heart of everything we do, from product choice and menu development to creating the perfect environment throughout the day, every day.

At F1 Arcade, our team provides the best of the best service within hospitality to our guests, from the first approach to their goodbye. You must lead by example in everything you do.

You should demonstrate excellent problem-solving abilities and leadership skills to be a successful supervisor. As F1 supervisor must be able to anticipate all logistics and requirements for the venue, show exceptional organizational and interpersonal skills, and ensure the venue generates profit for the company.

To be an organized and goal-orientated supervisor to assist with the venue's day-to-day operations.

You will be responsible for the overall running of daily reception operations - supporting your team, service standards, team development and ongoing reviewing of the guest journey.

You will need experience in busy and high-end establishments and a deep knowledge of the any booking system.

The role requires someone with a high level of customer service when sometimes in high pressure situations.

Our team's goal is to deliver the best hospitality experience for our guests, which makes them want to return; you should be full of positivity, high energy, and a proud and loyal representative of the F1Arcade brand.

You should be efficient, reliable, and perceptive, with excellent communication and time management skills.

**KEY RESPONSIBILITIES**

Be the face of F1 Arcade - Welcome the Guests and Staff with a strong sense of positivity.

Supervising the reception team and assisting reception manager.

Managing the greeting and seating of all our guest.

Answering phones, making bookings, recording messages and returning phone calls.

Ensuring pre orders are pre prepared in advance for drinks booking and briefing all the staff.

Monitored the necessary arrangement for the VIP guest.

Provide helpful information to guests to prepare them for the visit.

Experience gained using booking system, register and sent copies and report.

To have a good knowledge and understanding of all food and drink menus, packages and to ensure the best service for our guests.

To communicate with the Reception Manager regarding any problems or issues with bookings / enquiries / pre orders and sims issues

Deliver best in class training and development plans

Supervising the operations of events and tending to any incidents or queries

Communicating and enforcing all security regulations and protocols.

**NON-NEGOTIABLES**
- Must demonstrate the three core values of the F1 Arcade team:

- Pursuit of Excellence
- Conscious Integrity
- Positive Energy
- Upbeat, positive energy
- Team player/great work attitude, caring towards your team and guests
- Excellent organizational skills have an eye for detail
- Ability to multitask under pressure / at pace
- Perfectionist - passion for consistency, precision and standards

**SKILLS AND BACKGROUND**
- A minimum of 2 years experience as a supervisor in a high-volume venue.
- Ability to multitask and remain calm under pressure.
- Knowledgeable of safety measures and risk management strategies.
- Excellent interpersonal and communication abilities.
- Demonstrating experience in training and team development.
- Exceptional organizational and time management skills.
- Very good written and verbal communication skills.
- Good computer skills and knowledge of epos and bookings, preferably Collins.

**SALARY/PAY & BENEFITS**
- Wagestream
- Paid birthdays off
- Generous discounts for you, friends and family
- F1Arcade development plan

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