Reception Supervisor

6 months ago

Birmingham, United Kingdom Apart hotel Full time

Job Advert

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

Our wide range of employee benefits and personalised training and development plans ensure that our team **love where they work**. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for a Reception Supervisor to join Aparthotel Birmingham

As a Reception Supervisor, you will be required to **master the art of versatility** and **inject some energy** whilst completing a variety of duties. The main duties expected within the role are:

- To be welcoming and approachable to all guests visiting the hotel.
- To retrieve guests information from the Aparthotel data base and to enter and update information as appropriate for each guest.
- To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
- Know and conduct Standard Operating Procedures for the day and night shift and to be conversant with all areas of Front Office Procedures.
- Ensure the Brand Standard, Standing Operating Procedures are adhered to by all members of staff.
- To assist in the daily running of the department by providing supervisor support such as voiding transactions, amending transactions and managing customer and staff complaints.
- To be competent at operating standard office equipment as well as computers and all I.T and communication systems.
- To strictly follow the Aparthotel Brand Standard policy and Laws in terms of Data Protection and Personal Identifiable Information.
- To proactively reduce the risk of business and guest information being shared by means necessary.
- Oversee the Front of House team members whilst on duty and ensure that all regular security checks are carried out and recorded.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us

**We Evolve - You Evolve - We Grow Together**

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

  • Reception Supervisor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    Reception Supervisor Opportunity at Hilton Garden Inn Birmingham AirportWe are seeking a highly motivated and experienced Reception Supervisor to join our team at Hilton Garden Inn Birmingham Airport. As a key member of our Front of House department, you will be responsible for leading the reception team and providing exceptional customer service to our...

  • Reception Supervisor

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    Reception Supervisor Opportunity at Hilton Garden Inn Birmingham AirportWe are seeking a highly motivated and experienced Reception Supervisor to join our team at Hilton Garden Inn Birmingham Airport. As a key member of our Front of House department, you will be responsible for leading the reception team and providing exceptional customer service to our...

  • Reception Supervisor

    6 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Supervisor

    5 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. **shares our vision** and **looks for opportunities** to provide magic service. Our...

  • Reception Supervisor

    5 months ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    **Reception Supervisor**: **£26000 **per annum****: **Hilton Garden Inn Birmingham Airport, Birmingham**: Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport. Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at...

  • Reception Supervisor

    5 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Supervisor

    5 months ago

    Birmingham, United Kingdom F1 Arcade Birmingham Full time

    **THE BRAND** At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in...

  • Reception Supervisor

    5 months ago

    Birmingham, United Kingdom F1 Arcade Birmingham Full time

    **Description** **THE BRAND** At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with...

  • Reception Supervisor, Hotel Du Vin

    5 months ago

    Birmingham, United Kingdom Hotel Du Vin Full time

    Rate of Pay / Hours Type of Contract Location We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural...

  • Bec / Reception Supervisor

    5 months ago

    Birmingham, United Kingdom Sodexo Full time

    Sodexo are searching for a highly organised and attentive supervisor for the position of BEC / Reception supervisor. **Monday - Friday - 37.5 hrs per week - £12.37 Per Hour - Business hours between 7am and 6pm** **Key Responsibilities**: - To manage a team of Receptionists & Food Service Assistants to deliver contract specified standards of guest...

  • Reception Supervisor

    5 months ago

    Birmingham, United Kingdom Wake Green Surgery Full time

    KEY RESPONSIBILIEIS 1.0 Customer Service 1.1 Allocate staff to reception desk and telephone duties, ensuring that the practice operates with a minimum of 1 Receptionist at the front desk and telephone desk at all times. 1.2 Ensure that the practice telephone service is manned effectively to minimize response times for patient calls. This will require...

  • Night Supervisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Genting Casinos Full time

    At Genting Casinos, we're looking for a Night Supervisor to join our team at Resorts World. As a Night Supervisor, you'll be responsible for leading and training a passionate night team to deliver an exceptional guest experience.Key Responsibilities:Train and inspire a night team to deliver a high level of service to guests.Act as a Duty Manager and main...

  • Switchboard and Reception Supervisor

    5 months ago

    Birmingham, United Kingdom Birmingham City University Full time

    Birmingham City University is growing in stature and quality every day. The Security Services Switchboard and Reception team help and assist our students, staff and visitors each and every day. They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as...

  • Hotel Reception Supervisor

    1 week ago

    Birmingham, United Kingdom The Belfry Full time

    Hotel Reception Supervisor - Sutton ColdfieldThe Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether...

  • Hotel Reception Supervisor

    1 week ago

    Birmingham, United Kingdom The Belfry Full time

    Hotel Reception Supervisor - Sutton ColdfieldThe Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year's Betfred British Masters. Whether...

  • Reception Supervisor

    3 days ago

    Birmingham, United Kingdom Valor Hospitality Europe Full time

    Reception Supervisor - Birmingham 25,043.2 Per Annum/ 12.04 Per Hour, 40 Hours Per Week (5 days a week) First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything...

  • Reception Team Member

    3 weeks ago

    Birmingham, Birmingham, United Kingdom AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide prompt and courteous service to guests, responding to their...

  • Reception Shift Leader

    5 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Guest Service Supervisor

    5 months ago

    Birmingham, United Kingdom Pentahotel Full time

    pentahotel Birmingham is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the front of house department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...

  • Guest Service Supervisor

    5 months ago

    Birmingham, United Kingdom Pentahotel Full time

    pentahotel Birmingham is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the food and beverage department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...