Reception Supervisor

6 months ago

Birmingham, United Kingdom F1 Arcade Birmingham Full time

**Description**

**THE BRAND**

At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane

**THE ROLE**

**OVERVIEW**

Attention to detail is at the heart of everything we do, from product choice and menu development to creating the perfect environment throughout the day, every day.

At F1Arcade, our team provides the best of the best service within hospitality to our guests, from the first approach to their goodbye. You must lead by example in everything you do.

You should demonstrate excellent problem-solving abilities and leadership skills to be a successful supervisor. As F1 supervisor must be able to anticipate all logistics and requirements for the venue, show exceptional organizational and interpersonal skills, and ensure the venue generates profit for the company.

To be an organized and goal-orientated supervisor to assist with the venue's day-to-day operations.

You will be responsible for the overall running of daily reception operations - supporting your team, service standards, team development and ongoing reviewing of the guest journey.

You will need experience in busy and high-end establishments and a deep knowledge of the any booking system.

The role requires someone with a high level of customer service when sometimes in high pressure situations.

Our team's goal is to deliver the best hospitality experience for our guests, which makes them want to return; you should be full of positivity, high energy, and a proud and loyal representative of the F1Arcade brand.

You should be efficient, reliable, and perceptive, with excellent communication and time management skills.

**KEY RESPONSIBILITIES**

Be the face of F1 Arcade - Welcome the Guests and Staff with a strong sense of positivity.

Supervising the reception team and assisting reception manager.

Managing the greeting and seating of all our guest.

Answering phones, making bookings, recording messages and returning phone calls.

Ensuring pre orders are pre prepared in advance for drinks booking and briefing all the staff.

Monitored the necessary arrangement for the VIP guest.

Provide helpful information to guests to prepare them for the visit.

Experience gained using booking system, register and sent copies and report.

To have a good knowledge and understanding of all food and drink menus, packages and to ensure the best service for our guests.

To communicate with the Reception Manager regarding any problems or issues with bookings / enquiries / pre orders and sims issues

Deliver best in class training and development plans

Supervising the operations of events and tending to any incidents or queries

Communicating and enforcing all security regulations and protocols.

**NON-NEGOTIABLES**
- Must demonstrate the three core values of the F1 Arcade team:

- Pursuit of Excellence
- Conscious Integrity
- Positive Energy
- Upbeat, positive energy
- Team player/great work attitude, caring towards your team and guests
- Excellent organizational skills have an eye for detail
- Ability to multitask under pressure / at pace
- Perfectionist - passion for consistency, precision and standards

**SKILLS AND BACKGROUND**
- A minimum of 2 years experience as a supervisor in a high-volume venue.
- Ability to multitask and remain calm under pressure.
- Knowledgeable of safety measures and risk management strategies.
- Excellent interpersonal and communication abilities.
- Demonstrating experience in training and team development.
- Exceptional organizational and time management skills.
- Very good written and verbal communication skills.
- Good computer skills and knowledge of epos and bookings, preferably Collins.

**SALARY/PAY & BENEFITS**
- Wagestream
- Paid birthdays off
- Generous discounts for you, friends and family
- F1Arcade development plan
- Access to Paycare (employee assistance program)

INDMANAGE

  • Reception Supervisor

    7 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. **shares our vision** and **looks for opportunities** to provide magic service. Our...

  • Reception Supervisor

    7 months ago

    Birmingham, United Kingdom Hilton Garden Inn Birmingham Airport Full time

    **Reception Supervisor**: **£26000 **per annum****: **Hilton Garden Inn Birmingham Airport, Birmingham**: Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport. Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at...

  • Reception Supervisor

    6 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Supervisor

    6 months ago

    Birmingham, United Kingdom F1 Arcade Birmingham Full time

    **THE BRAND** At F1 Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1 Arcade venues provide an immersive, state-of-the-art F1 racing simulation experience, gamified for a mass audience, with ‘best in...

  • Reception Team Supervisor

    10 hours ago

    Birmingham, Birmingham, United Kingdom KSB Recruitment Full time

    Job Opportunity: Reception Team SupervisorKSB Recruitment is seeking a seasoned professional to fill the position of Reception Team Supervisor, responsible for leading our front desk team and delivering exceptional customer service.About the Role:Lead and motivate the reception team, promoting a culture of excellence and customer-centricity.Develop and...

  • Reception Supervisor

    7 months ago

    Birmingham, United Kingdom Apart hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Supervisor

    4 weeks ago

    Birmingham, United Kingdom Lgh Hotels Management Full time

    The OpportunityWe are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor.The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.Responsibilities: Manage and supervise the daily...

  • Reception Supervisor Lead

    4 weeks ago

    Birmingham, Birmingham, United Kingdom LGH Hotels Management Full time

    About the RoleThe Crowne Plaza Birmingham NEC is seeking a highly skilled and experienced individual to fill the position of Reception Supervisor. As a key member of our front office team, you will be responsible for overseeing the daily operations of the reception area, ensuring exceptional guest experiences, and providing guidance to your team.Key...

  • Reception Supervisor

    6 months ago

    Birmingham, United Kingdom LGH Hotels Management Full time

    The Opportunity We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests. Responsibilities: Manage and supervise the...

  • Reception Supervisor, Hotel Du Vin

    6 months ago

    Birmingham, United Kingdom Hotel Du Vin Full time

    Rate of Pay / Hours Type of Contract Location We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural...

  • Bec / Reception Supervisor

    6 months ago

    Birmingham, United Kingdom Sodexo Full time

    Sodexo are searching for a highly organised and attentive supervisor for the position of BEC / Reception supervisor. **Monday - Friday - 37.5 hrs per week - £12.37 Per Hour - Business hours between 7am and 6pm** **Key Responsibilities**: - To manage a team of Receptionists & Food Service Assistants to deliver contract specified standards of guest...

  • Switchboard and Reception Supervisor

    6 months ago

    Birmingham, United Kingdom Birmingham City University Full time

    Birmingham City University is growing in stature and quality every day. The Security Services Switchboard and Reception team help and assist our students, staff and visitors each and every day. They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as...

  • Reception Supervisor

    1 month ago

    Birmingham, United Kingdom Valor Hospitality Europe Full time

    Reception Supervisor - Birmingham 25,043.2 Per Annum/ 12.04 Per Hour, 40 Hours Per Week (5 days a week) First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything...

  • Reception and Administration Assistant

    22 hours ago

    Birmingham, Birmingham, United Kingdom Ward Talent Team Full time

    We are looking for a highly skilled Reception and Administration Assistant to join our team at 10 Brindley Place in Birmingham City Centre. This is a permanent contract with guaranteed hours and an estimated salary of £14/hour.Your role will involve managing all aspects of front-of-house operations, including access control, visitor management, and...

  • Reception Shift Leader

    6 months ago

    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Services Coordinator

    6 days ago

    Birmingham, Birmingham, United Kingdom CV-Library Full time

    We are currently recruiting a great opportunity for a Front Desk Agent to join our Workplace Services hub area in Birmingham. This is a permanent (full-time) role that provides the highest level of customer service, presenting an approachable and efficient image of Barnett Waddingham when welcoming external and internal visitors to our offices.The Front Desk...

  • Guest Service Supervisor

    6 months ago

    Birmingham, United Kingdom Pentahotel Full time

    pentahotel Birmingham is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the front of house department. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed...

  • Reception Team Member

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Ward Security Ltd Full time

    About Us:Ward Security Ltd provides comprehensive security services solutions to various UK businesses, including CCTV systems, property management, guard dog security, key holding services, response alarm systems, and more.Job Summary:This is an excellent opportunity to join our team as a Reception Team Member, where you will be responsible for managing...

  • Reception Team Member

    6 days ago

    Birmingham, Birmingham, United Kingdom Ward Talent Team Full time

    Job DescriptionThis Reception role requires a skilled individual to manage access control, greet visitors, and ensure only authorised persons enter the building. The successful candidate will work in Birmingham City Centre with guaranteed hours, earning a competitive salary of £14/hour.Main Tasks:Manage all aspects of access control to a high standard.Act...

  • Night Supervisor

    6 months ago

    Birmingham, United Kingdom Britannia Hotels Full time

    **Location: Birmingham, B2 4RX, United Kingdom** **Address: New Street** The Britannia Birmingham is a 214 bedroom-hotel which features the Jenny’s Restaurant, serving fantastic full English buffet breakfast for you to enjoy. Harvey’s Bar provides a place where guests can sit back and relax with a drink or something to eat. Due to expansion, we are...