Switchboard Operator

3 months ago


Birmingham, United Kingdom BWC Management Services Ltd Full time

Birmingham Women's Hospital Switchboard Operators required. Part time, permanent position to work within the Switchboard Department.

Main duties of the job
1. To operate the switchboard, receiving, directing and re-directing calls as necessary, using tact and persuasive skills in light of any communication difficulties, giving advice to patients, staff and visitors.
2. To receive all general enquiries at the main reception of the hospital following departmental policies and resolving issues where possible.
3. To receive all visitors to the Trust, provide directions and give advice on patient locations using the Trust’s electronic information system using
knowledge of all the hospital departments.
4. To monitor the condition of the main reception area. To ensure a clean and pleasant environment is maintained and that any housekeeping
problems are resolved and to report any faults to the appropriate department. Maintain the department’s resources (e.g. stock control).
5. To carry out “Test Calls” daily in accordance with the “Crash Call” protocol, concentration is required when checking information relating to crash calls.
6. To attend the switchboard at all times, only leaving the position when a relief operator is present. Using keyboard, and VDU for a substantial
proportion of the day.

BWC Management Services Limited (also known as Vital Services) is a wholly-owned subsidiary company of Birmingham Womens and Childrens NHS Foundation Trust (BWC). The sole focus of Vital Services is the provision of estates and facilities services and, most importantly, the staff who provide these crucial services who are fundamental to the Trust being able to deliver world-class care. All Estates, Medical Engineering and Facilities staff are employed directly by Vital Services and although not NHS employees, are very much part of the BWC family, working together to be a world-leading team, providing world-leading care.

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.


  • Switchboard Operator

    4 months ago


    Birmingham, United Kingdom BWC Management Services Ltd Full time

    0 hour - Switchboard Operator Our small team of Switchboard/Front of House Assistants provide switchboard services at Birmingham Women’s Hospital and operate the switchboard for the entire Trust. Potholders will be required to demonstrate excellent customer care skills, possess clear communication skills and be able to provide a welcoming and empathetic...

  • Switchboard Operator

    3 months ago


    Birmingham, United Kingdom Aston University Full time

    We are looking for 2 part time Switchboard Operators to provide a fast and efficient telephone service on a busy telephone exchange including reception duties. Acting as a first point of contact and as an interface between the University and the general public, you will maintain a high quality of communications and promote a positive and professional image...


  • Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

    The Switchboard/Informatics Department are looking for a 22.5 hour per week Switchboard Operator. To join the existing team in providing a Telephony service across 3 main Hospital sites. This is a challenging, interesting and rewarding post that would suit a flexible individual available to work a variety of shifts over a 7 day period and also at short...


  • Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

    University Hospitals Birmingham NHS Foundation Trust is supported by the Switchboard department supporting communication services for all Trust sites. The successful applicants will be responsible for the consistent delivery of a high standard Telephony service, operating as the focal point for the Trust promoting a positive and courteous manner. The...


  • Birmingham, United Kingdom Birmingham City University Full time

    Birmingham City University is growing in stature and quality every day. The Security Services Switchboard and Reception team help and assist our students, staff and visitors each and every day. They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as...


  • Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: University Hospitals Birmingham NHS Foundation Trust is supported by the Switchboard department supporting communication services for all Trust sites. The successful applicants will be responsible for the consistent delivery of a high standard Telephony service, operating as the focal point for the Trust promoting a positive and courteous...

  • Band 3 telephonist

    3 months ago


    Birmingham, United Kingdom University Hospitals Birmingham Full time

    **Job summary**: Are you looking for a new challenge? An exciting opportunity has arisen for 4 committed telephonists to join the switchboard team at the Queen Elizabeth Hospital Birmingham. We are a friendly team who provide a 24/7 telephony service and are often the first point of contact for both patients and staff. You will be part of a team who...


  • Birmingham, Birmingham, United Kingdom Clyde & Co Full time

    About Clyde & Co Clyde & Co is a global law firm with a strong reputation for excellence in its practice areas. We are committed to providing our clients with the highest quality legal advice and support, and we strive to create a positive and inclusive work environment for our employees. Workplace Operations Specialist We are seeking a highly motivated and...

  • Office Coordinator

    2 weeks ago


    Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Office Coordinator **About the Role** We are seeking a highly motivated and organized Office Coordinator to join our team at Gleeson Recruitment Group. As a key member of our national services team, you will be responsible for delivering exceptional customer service to both internal and external clients. **Key Responsibilities** * Provide a warm and...

  • Office Coordinator

    2 weeks ago


    Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Office Coordinator **About the Role** We are seeking a highly motivated and organized Office Coordinator to join our team at Gleeson Recruitment Group. As a key member of our national services team, you will be responsible for delivering exceptional customer service to both internal and external clients. **Key Responsibilities** * Provide a warm and...


  • Birmingham, United Kingdom PHOENIX Medical Supplies Limited Full time

    **Member Support Coordinator** **Fixed Term Contract - 6 months** **About Us**:At Phoenix Group we are committed to excellence and dedicated to our customers’ needs. We deliver health, every day, all day. As a pan-European wholesaling and retail company we do that in many ways, with more than 500 community pharmacies, 13 nationwide distribution depots...

  • Office Coordinator

    7 days ago


    Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Office Coordinator OpportunityWe are seeking a highly motivated and organized Office Coordinator to join our team at Gleeson Recruitment Group. As a key member of our national services team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our office.Key Responsibilities:Provide exceptional customer...

  • Office Coordinator

    7 days ago


    Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Office Coordinator OpportunityWe are seeking a highly motivated and organized Office Coordinator to join our team at Gleeson Recruitment Group. As a key member of our national services team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our office.Key Responsibilities:Provide exceptional customer...


  • Birmingham, Birmingham, United Kingdom Hallmoor SchoolBirmingham Full time

    Job Title: Senior AdministratorWe are seeking a highly skilled and experienced Senior Administrator to join our team at Hallmoor School in Birmingham. As a key member of our administrative team, you will play a vital role in supporting the efficient operation of our school.About the Role:The successful candidate will be responsible for providing...


  • Birmingham, Birmingham, United Kingdom Hallmoor SchoolBirmingham Full time

    Job Title: Senior AdministratorWe are seeking a highly skilled and experienced Senior Administrator to join our team at Hallmoor School in Birmingham. As a key member of our administrative team, you will play a vital role in supporting the efficient operation of our school.About the Role:The successful candidate will be responsible for providing...


  • Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Corporate Receptionist Job DescriptionWe are seeking a highly skilled and experienced Corporate Receptionist to join our team at Gleeson Recruitment Group. As a key member of our Client Services team, you will be responsible for delivering exceptional reception and hospitality services to both internal and external clients.Key Responsibilities:Maintain a...


  • Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Corporate Receptionist Job DescriptionWe are seeking a highly skilled and experienced Corporate Receptionist to join our team at Gleeson Recruitment Group. As a key member of our Client Services team, you will be responsible for delivering exceptional reception and hospitality services to both internal and external clients.Key Responsibilities:Maintain a...

  • Office Coordinator

    2 weeks ago


    Birmingham, United Kingdom Gleeson Recruitment Group Full time

    Office Coordinator Location: Birmingham Salary: £12.30 an hour This is an exciting opportunity for a Front of House Coordinator to join my client's national services team. My client looking for an exceptionally driven candidate to deliver an excellent reception and hospitality service to both internal and external clients. The successful candidate...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Commercial Conveyancing Legal SecretaryWe are seeking an experienced legal administrator to support our Administration Department and wider branch network from our head office in Coventry.Key Responsibilities:Process incoming and outgoing post, including scanning and photocopying documentsInput information onto an Excel spreadsheet and maintain...


  • Birmingham, Birmingham, United Kingdom CV-Library Full time

    Job Title: Commercial Conveyancing Legal SecretaryWe are seeking an experienced legal administrator to support our Administration Department and wider branch network from our head office in Coventry.Key Responsibilities:Process incoming and outgoing post, including scanning and photocopying documentsInput information onto an Excel spreadsheet and maintain...