Switchboard Operator
3 months ago
Birmingham Women's Hospital Switchboard Operators required. Part time, permanent position to work within the Switchboard Department.
Main duties of the job
1. To operate the switchboard, receiving, directing and re-directing calls as necessary, using tact and persuasive skills in light of any communication difficulties, giving advice to patients, staff and visitors.
2. To receive all general enquiries at the main reception of the hospital following departmental policies and resolving issues where possible.
3. To receive all visitors to the Trust, provide directions and give advice on patient locations using the Trust’s electronic information system using
knowledge of all the hospital departments.
4. To monitor the condition of the main reception area. To ensure a clean and pleasant environment is maintained and that any housekeeping
problems are resolved and to report any faults to the appropriate department. Maintain the department’s resources (e.g. stock control).
5. To carry out “Test Calls” daily in accordance with the “Crash Call” protocol, concentration is required when checking information relating to crash calls.
6. To attend the switchboard at all times, only leaving the position when a relief operator is present. Using keyboard, and VDU for a substantial
proportion of the day.
BWC Management Services Limited (also known as Vital Services) is a wholly-owned subsidiary company of Birmingham Womens and Childrens NHS Foundation Trust (BWC). The sole focus of Vital Services is the provision of estates and facilities services and, most importantly, the staff who provide these crucial services who are fundamental to the Trust being able to deliver world-class care. All Estates, Medical Engineering and Facilities staff are employed directly by Vital Services and although not NHS employees, are very much part of the BWC family, working together to be a world-leading team, providing world-leading care.
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
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