Switchboard and Reception Supervisor

1 week ago

Birmingham, Birmingham, United Kingdom Birmingham City University Full time

Location:

  • Multiple Campuses
    Salary:
- £27,308 to £29,682
Post Type:

  • Full Time
    Release Date:
  • 05 February 2024
    Closing Date:

hours GMT on Monday 19 February 2024
Reference:
Birmingham City University is growing in stature and quality every day.

The Security Services Switchboard and Reception team help and assist our students, staff and visitors each and every day.

They provide the very best telephony and front of house service across all our building locations and strive to ensure their presence with us is as enjoyable as possible.


The teams are here to help the University and wider community, working with colleagues and stakeholders to make BCU the pleasant and friendly place our customers deserve and expect.

We want outstanding people to join us on the next stage of our exciting journey. There has never been a better time to join us. Come and be a part of the BCU team.

Benefits:

In return for your dedication and hard work, you can expect great ongoing personal and professional development plus the following main benefits:

  • Generous annual leave entitlement of 40 days (including bank holidays and closure periods)
  • Generous employer pension contribution of up to 16%, with life cover and income protection included.
  • Wellbeing advice and support through our Employee Assistance Programme
  • Car Parking
  • Cycle to Work Scheme
  • Staff Benefits: Non-

Pay Benefits:
Birmingham City University )

  • A supportive and collaborative culture and work environment, rooted in BCU's values

Objectives:

To provide a seamless and effective operation across both the reception areas and main Switchboard.

These teams are aligned the University's Security Services department and as such, will be reporting to the Head of Security Operations and in turn, overseen by the Assistant Director of Security Services.


The post holder will line-manage all aspects of both functions and act as the essential first point of contact for issues arising at both.


Responsibilities:

  • The post holder will directly manage the Reception and Switchboard teams on a daytoday basis, organising and overseeing rota cover and troubleshooting as necessary to ensure switchboard and reception are operating at correct staffing levels and to required standards.
  • The post holder will manage operations at all other Reception locations under the operational control of the Security Services department.
  • The post holder will be required to hold regular meetings with the team members in both Reception and Switchboard services to ensure the delivery of outstanding services.
  • The post holder will be required to provide operational cover on Switchboard or Reception as staff shortages dictate.
  • Along with other Security Services staff, the post holder will be required to be available to take part in the University's Open Days. These tend to fall on weekend days.
  • The post holder will be required to provide support in the implementation of university and departmental procedures and protocols.
  • The post holder will undertake individual assessments and reviews for their direct reports throughout the year.

Requirements:

  • The post holder will have experience of working in a role or environment with either transferable skills, or previous matching roles.
  • The post holder can demonstrate experience of successfully linemanaging a large team on a daytoday basis.
  • The post holder will be educated to GCSE Level 'C' or equivalent, particularly in English Language.
  • The post holder will be able to demonstrate skills outlined within the 'Person Specification' section of the aligned Job Description.
  • The post holder will be able to comply with the requirements outlined within the 'Special Requirements' and 'Expectations of all Staff' sections of the aligned Job Description.

Further details:

  • Job Description

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