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Claims Negotiator
4 months ago
**Claims Negotiator**
**Salary**:21k - 22.9k
**Location**: Peterlee - free parking available.
**Working Hours**: 37.5 hours per week, between 08:30-17:30 Monday-Friday
**Salary**: Up to £26,000 per annum OTE plus benefits, inclusive of
- competitive base salary
- monthly performance bonus (OTE £3,360 pa)
- a tax-free £500 success bonus on passing probation
**Must Haves**
- Experience in a customer focused position
- This role requires a customer first approach displaying a professional attitude towards customers at all times and desire to provide exemplary service
- Must live within a 40-minute commute
Join our client’s thriving business as a Claims Negotiator
Based in Peterlee as a Customer Service Representative, you will play a key role in helping to recover the cost of keeping our customers mobile during their insurance claim by agreeing settlements and payments with insurance companies. Whatever the circumstances of the claim be - it is your role agree the best outcome for your customer. A background in customer service or insurance is entirely optional, but a keen eye for detail, the ability to get to the bottom of things and negotiating are second nature to you.
What’s in it for you? On top of our highly competitive OTE earnings, we have a wide range of benefits that are available to you including:
Annual leave
- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday Pension
- 3% employer contributions.
Financial Benefits
- save-as-you-earn scheme, employee referral scheme
- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits
- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits
- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Community
- ours is a great community to be a part of. From free-vending machines and free on-site/local parking, through to charity fundraising events and regular onsite visits from businesses (including everyone's favourite, the pick-and-mix sweetshop), even an annual sports day and barbeque - it is a great place to call home.
**Description**
**Role Purpose**
Claims Negotiators act on behalf of our client to reclaim debt owed to the business by liaising with insurers, solicitors and clients to negotiate repayments.
**Principal Responsibilities**
- To manage an individual caseload of motor vehicle claims.
- Analyse and review cases to identify the maximum possible amount of cash that can be recovered for each case, whilst ensuring compliance with insurance industry rules and agreements.
- Contact insurance companies to negotiate and reach agreement for the settlement of each case, negotiating as far as possible the maximum amount of cash collection.
- Make contact with customers and suppliers to resolve queries and challenges that might be raised by the insurance companies.
- Build effective and robust relationships with third party insurance providers and legal agents to help support the recovery of costs.
- Input and record accurate information on the ICT system.
- Operate in accordance with company standards and procedures.
- Be highly productive achieving individual recovery targets and contribute to team targets.
- Suggest, where applicable, ways to improve the business, particularly reporting to Team Manager where there are regular difficulties or barriers to recovery of income.
- Responsible for self-development.
**FCA Regulations**:
- To actively seek out and understand any and all regulatory requirements that fall within the role's responsibility ensuring that practices and procedures are in place that build in compliance with such requirements. To actively promote the adhesion to these requirements and to monitor and enforce on an ongoing basis. The regulations covered include, but are not limited to:
- Financial Conduct Authority (FCA)
Data Protection Act (DPA)Distance Market Regulations (DMR)Insurance Marketing Directive (IMD)Health and Safety legislation (H & S)
**Qualifications and training**
- Good general standard of education (especially literacy & numeracy);
- NVQ Level 2 Customer Service
- Contact Centre Training;
- Full UK or EU Driving Licence;
**Experience (Previous experience required to be effective in the role)**
- Experience in a customer-focused position;
- Experience working within accident management or motor insurance business;
- Experience of debt recovering / cash collection or credit control;
- Experience working within contact centre or telephone-based environment;
- Experienc
