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Customer Service Representative

2 months ago


Peterlee, Durham, United Kingdom Auxillis Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Auxillis. As a key member of our team, you will play a crucial role in helping our customers navigate the claims process.

Key Responsibilities
  • Negotiate settlements and payments with insurance companies to recover costs for our customers.
  • Work closely with customers to understand their needs and provide tailored solutions.
  • Utilize your negotiation skills to achieve the best possible outcomes for our customers.
What We Offer

As a Customer Service Representative at Auxillis, you will enjoy a competitive salary, plus the opportunity to earn a monthly performance bonus of up to £280. You will also receive a tax-free £500 success bonus upon passing probation.

In addition to a great salary and benefits package, you will have access to a range of perks, including:

  • 24 days annual leave, increasing to 26 days with service.
  • Public holidays and an extra day's leave to celebrate your birthday.
  • Employer contributions of 3% to your pension.
  • Free life assurance, a save-as-you-earn scheme, and an employee referral scheme.
  • Access to our colleague assistance programme, including 24/7 GP service, mental health support, and physiotherapy.
About Us

Auxillis is a leading provider of bespoke accident claims and mobility services for motorists. We are trusted by some of the UK's best-known motor insurers and motoring brands to help their customers when they need it most.

We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Join us and unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.