Customer Service Representative

4 weeks ago


Peterlee, Durham, United Kingdom Auxillis Full time

Work with Us

Auxillis is a leading provider of bespoke accident claims and mobility services for motorists. We're trusted by some of the UK's best-known motor insurers and motoring brands to help their customers when they need it most.

We're part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We're looking for dynamic individuals to join our growing team as Customer Service Advisors in our Peterlee HQ.

Key Responsibilities

  • Help customers log their accident details and assess liability
  • Explain our top-notch services to customers
  • Work in a fast-paced environment to deliver world-class customer service

What We Offer

  • A great basic salary of £22,369.35 - £23,992.30 depending on experience
  • Monthly performance bonus of up to £280 (£3,360 per year)
  • Tax-free £500 success bonus on passing probation
  • 24 days' annual leave, increasing to 26 days with service
  • Public holidays and an extra day's leave to celebrate your birthday
  • Employer contributions of 3% to your pension
  • Free life assurance, save-as-you-earn scheme, employee referral scheme, and Benefits App with discounts and cashback
  • Access to our colleague assistance programme with 24/7 GP service, mental health support, and physiotherapy
  • Cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance
  • Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires
  • A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on your shopping

About Us

We're agile, experts, imaginative, and reliable. We're looking for individuals who share our values and are passionate about delivering exceptional customer experiences.

Ref: IND001



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