Customer Service Representative

1 month ago


Peterlee, Durham, United Kingdom Auxillis Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Auxillis. As a key member of our team, you will play a crucial role in helping to recover the cost of keeping our customers mobile during their insurance claim by negotiating settlements and payments with insurance companies.

Key Responsibilities

  • Negotiate settlements and payments with insurance companies
  • Agree the best outcome for customers
  • Work closely with the claims team to resolve customer queries

What We Offer

A competitive salary, plus a monthly performance bonus of up to £280 and a tax-free £500 success bonus once you have passed probation. You will also enjoy a range of benefits, including 24 days annual leave, employer contributions to a pension scheme, and access to our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy.

About Us

Auxillis is a leading provider of bespoke accident claims and mobility services for motorists. We are trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most.

Join Us

As a Customer Service Representative at Auxillis, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.



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