IT Service Desk Analyst

3 weeks ago


Peterlee, Durham, United Kingdom Redde Northgate plc Full time

Redde Northgate plc is seeking an experienced Service Desk Analyst to join our IT Service Desk Team, providing first-line IT support to end-users across the business.

Working out of our Peterlee office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details.

Using your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery. You will make personalized decisions and actions while maintaining a high standard of customer service throughout all interactions.

Additionally, you will support onsite desk support and ad-hoc duties when required.

Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours, including evenings, weekends, and Bank Holidays.

Our IT Service Desk Analyst will work closely with our team to deliver high-quality support to our customers, ensuring that their IT needs are met efficiently and effectively.

Key responsibilities will include:

  1. Providing first-line IT support to end-users via various channels
  2. Efficiently handling and documenting customer contacts
  3. Accurately capturing all essential details
  4. Providing timely diagnoses and resolutions
  5. Maintaining a high standard of customer service
  6. Supporting onsite desk support and ad-hoc duties

Requirements:

  • Customer-focused approach
  • Ability to demonstrate a passion for providing excellent customer service
  • Logical approach to fault finding and problem resolution
  • Results-driven 'Can Do' attitude
  • Confidence in engaging and challenging across all levels
  • Keen eye for detail and ability to multitask effectively

We are looking for a skilled and experienced IT Service Desk Analyst to join our team. If you have a customer-focused approach and a passion for providing excellent customer service, we encourage you to apply.

As an IT Service Desk Analyst, you will play a critical role in delivering high-quality support to our customers, ensuring that their IT needs are met efficiently and effectively.

Our company culture values collaboration, innovation, and customer satisfaction. We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills.

Redde Northgate plc is a leading integrated mobility solutions provider, trusted by many of the UK's leading insurance and leasing companies, fleet operators, OEMs, and blue-chip corporates.

We offer a competitive salary and a range of benefits, including annual leave, pension, and wellbeing services. We also provide opportunities for professional development and career growth.

Apply now to join our team as an IT Service Desk Analyst and take the first step towards a rewarding and challenging career in IT support.



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