IT Service Desk Professional

Redde Northgate plc is seeking an experienced Service Desk Analyst to join our IT Service Desk Team, providing first-line IT support to end-users across the business.Working out of our Peterlee office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details.Using...

Job SummaryAn exciting opportunity has arisen to join our IT Service Desk Team as an experienced Service Desk Analyst, providing first line IT support to end users across the business.Working out of our office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details....

Key Responsibilities:Efficiently handle and document customer contacts from various channels.Accurately capture all essential details and provide timely diagnoses and resolutions.Ensure exceptional service delivery and maintain a high standard of customer service throughout all interactions.Support with onsite desk support and ad hoc duties when...

{"About the Role": "As a Service Desk Support Expert at Redde Northgate plc, you will play a crucial part in providing first-line IT support to our end-users across the business.", "Key Responsibilities": "Efficiently handle and document customer contacts from various channels, capturing all essential details.Provide timely diagnoses and resolutions to...

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**Job Role Summary**The ideal candidate will have a minimum 3 years of post-qualification experience or 5 years total experience. They will be client-facing and will be able to work in a team.**Key Responsibilities:**Client liaisonMeeting clients to discuss accountsRecommend financial actions by analysing accounting reportsAdvise clients on areas of business...