Customer Service Representative

4 weeks ago

Peterlee, Durham, United Kingdom Auxillis Full time
Customer Service Representative

Are you a customer-focused individual with excellent communication skills? Do you have a keen eye for detail and a passion for resolving customer complaints? We're looking for a Customer Service Representative to join our team at Auxillis, a leading provider of bespoke accident claims and mobility services.

Key Responsibilities:

  • Negotiate settlements and payments with insurance companies to recover costs for customers
  • Agree the best outcome for customers in all circumstances
  • Work closely with customers to understand their needs and resolve their complaints
  • Provide excellent customer service and ensure customer satisfaction

What You'll Need:

  • Excellent communication and interpersonal skills
  • A keen eye for detail and ability to negotiate
  • Ability to work in a fast-paced environment and meet deadlines
  • Customer service or insurance experience is a plus, but not required

What We Offer:

  • A competitive salary and monthly bonus potential
  • Enhanced annual leave and public holidays
  • Employer contributions to pension scheme
  • Free life assurance and save-as-you-earn scheme
  • Access to colleague assistance programme with 24/7 GP service and mental health support

About Us:

Auxillis is a leading provider of bespoke accident claims and mobility services. We're trusted by some of the UK's best-known motor insurers and motoring brands to help their customers when they need it most. We're part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.

Join Our Team:

At Auxillis, we're passionate about delivering exceptional customer service and providing a supportive and inclusive work environment. If you're a customer-focused individual with a passion for resolving customer complaints, we'd love to hear from you.

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