Customer Service Representative

10 hours ago

Peterlee, Durham, United Kingdom Auxillis Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Auxillis. As a key member of our customer service team, you will play a vital role in helping to recover the cost of keeping our customers mobile during their insurance claim by negotiating settlements and payments with insurance companies.

Key Responsibilities
  • Negotiate settlements and payments with insurance companies to recover costs for our customers
  • Work closely with customers to understand their needs and provide excellent customer service
  • Collaborate with internal teams to resolve claims and ensure timely resolution
  • Develop and maintain strong relationships with insurance companies and other stakeholders
What We Offer

We offer a competitive salary, enhanced by monthly bonus potential and a tax-free success bonus once you have passed probation. You will also enjoy a range of benefits, including:

  • Annual leave starting at 24 days, increasing to 26 days with service
  • Public holidays and an extra day's leave to celebrate your birthday
  • Employer contributions of 3% to your pension
  • Free life assurance, a save-as-you-earn scheme, and an employee referral scheme
  • Access to our colleague assistance programme, including 24/7 GP service, mental health support, and physiotherapy
  • Cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance
  • Exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires
  • A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers discounts on your shopping
About Us

Auxillis is a leading provider of bespoke accident claims and mobility services for motorists. We are trusted by some of the UK's best-known motor insurers and motoring brands to help their customers when they need it most. We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain.

We are agile, experts, imaginative, and reliable. We are committed to helping our customers and employees thrive in their careers. If you are a motivated and customer-focused individual who is looking for a new challenge, we would love to hear from you.

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