Customer Support Administrator

5 months ago


Banbury, United Kingdom Fortress Technology (Europe) Ltd Full time

**Position**:Customer Support Administrator

**Reporting to**: Customer Support Manager

**Permanent**

**Location Banbury**

This individual will follow the direction from Customer Support Manager they will provide instructions and guidance to the Customer Service team members. They will be professional, pro-active, and personable to all internal and external customers. This role requires flexibility, initiative, and resilience to the pressure of balancing workload and time scales. Acting as the central hub for the business, providing administrative support to both the sales and serviced teams and customers directly.

The individual must have an eye for detail with a desire to improve processes and efficiency.
- Ensure quotations, PO receipt/Order Entry/RMA /Delivery tasks are carried out in a timely manner with excellent attention to detail.
- Manage and arrange the Service Engineers job timetable, by location and customer demand.
- Responsible for all UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.
- Manage the Service filing system (to include archiving when necessary).
- Manage the creation of all Training & Machine manual.
- Create and assist in raising quotations for spare parts/service/Training.
- Dealing with customer complaints and escalation.
- Adhere to the validation process from contacting customer, raising visits to sending out correct Validation and SME certificates.
- Adhere to the Service Call process for all outbound jobs from completion → Shipping → invoicing.
- Adhere to the Spare parts and machines process from customer query, to quotation, ordering of goods and invoicing.

Adhere to the Returns process from customer query, to booking in and liaising with other departments to a satisfactory completion.

Dealing directly with Distributor/OEM Day to day enquiries, establishing solid working relationships.

**Personal attributes -** the jobholder will need to demonstrate:

- Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).
- Confidentiality and integrity.
- Flexibility and the ability to respond well to change and pressure (calm and unflappable).
- Ability to positively influence and build effective relationships.
- A personable approach with a good telephone and communication skills.
- Self-motivation and energy.
- Strong planning and organisation skills.
- A meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
- Excellent communication skills.
- Customer Focus.
- People management skills.

**Specific Skills**
- Proficient Microsoft Word, Excel essential.
- Proficient of SAP system essential.

**Working Hours and Benefits**
- Working Monday to Friday, 8.45am to 4.45pm
- 25 days annual leave plus bank holidays
- Company Pension (you 5% / Fortress 3%)
- Eyecare scheme
- Cycle to work scheme
- Fortress Hub - giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships
- Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees
- Training - full induction, and provision of ongoing training relevant to job role
- Opportunities for career development via a development plan

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

Reference ID: NMTCSA020224



  • Banbury, United Kingdom CV-Library Full time

    Customer Services Administrator job vacancy located near Banbury, Oxfordshire. Position: Customer Services Administrator Location: Near Banbury (own transport required) Salary: £24,000 - £25,000 per annum (DOE) Hours: Monday to Friday, 37.5 hours (8:30am - 5:00pm) Benefits for the CS Administrator: Competitive salary, Income cover protection,...


  • Banbury, United Kingdom Vibe Recruit Limited Full time

    Do you have previous office experience? Are you looking for a new Customer Service Administrator role? Are you looking for work in Banbury and are available for a temp to pemranent position? Join our client a Customer Service Administrator Work as part of a small but busy team Answer calls and emails to customers Update information on the system As...


  • Banbury, United Kingdom Vibe Recruit Limited Full time

    Do you have previous office experience? Are you looking for a new Customer Service Administrator role? Are you looking for work in Banbury and are available for a temp to pemranent position? Join our client a Customer Service Administrator Work as part of a small but busy teamAnswer calls and emails to customers Update information on the systemAs Customer...


  • Banbury, United Kingdom CV-Library Full time

    Customer Services Administrator (B2B) - Order Entry and Sales Administration  Position: Customer Services Administrator.  Location: Near Banbury (own transport required given location).  Salary: A great salary in the region of £26,000 to £28,000 per annum (DOE).  Hours: Monday to Friday, 37.5 hours (8:30am -...


  • Banbury, United Kingdom The OCM Group Limited Full time

    The OCM is proud to be one of the most respected professional coaching and mentoring firms delivering a diverse range of services to our clients. This role will be part of the Business Support Team, working to support Account Managers with the development and delivery of work and the effective management of that work. Due to the growth of the business this...


  • Banbury, United Kingdom The OCM Group Limited Full time

    The OCM is proud to be one of the most respected professional coaching and mentoring firms delivering a diverse range of services to our clients. This role will be part of the Business Support Team, working to support Account Managers with the development and delivery of work and the effective management of that work. Due to the growth of the business this...


  • Banbury, Oxfordshire, United Kingdom Anchor Hanover Full time

    As an Administrative Support Specialist at Anchor, you will play a vital role in ensuring the smooth operation of our care home. Your responsibilities will include implementing and maintaining effective administration and financial systems, providing accurate information as required, and ensuring admin processes and documentation are in place.Key...


  • Banbury, Oxfordshire, United Kingdom Anchor Hanover Full time

    As an Administrative Support Specialist at Anchor, you will be responsible for implementing and maintaining effective administration and financial systems to meet location, customer, and external requirements.Key Responsibilities:Providing accurate information as required and ensuring admin processes and documentation are in place.Managing transactions in...


  • Banbury, United Kingdom Bristol Street Motors Full time

    **Bristol Street Motors Peugeot Banbury** Bristol Street Motors Peugeot Banbury we have an exciting opportunity for a Sales Support Administrator to join us in a newly created role! If you would like to become part of one of the largest Motor Retailers within the UK, and be part of the growth and expansion planned for our dealership, then this could be the...


  • Banbury, Oxfordshire, United Kingdom Next Full time

    About the Role:We are seeking a highly organized and detail-oriented Office Team Member to join our team at Next. As a key member of our store team, you will be responsible for ensuring the smooth running of the admin processes to support great audit results.Key Responsibilities:Perform daily store administration tasks, including stock and cash handlingWork...


  • Banbury, Oxfordshire, United Kingdom Oxford University Hospitals Full time

    Job OverviewThe role of the Clinical Support Administrator is to provide a comprehensive and efficient administrative service to support the delivery of high-quality clinical services. This includes providing primary administrative support to clinical staff and ensuring that all patients receive a professional and courteous service.Key Responsibilities:To...

  • Administrator

    5 months ago


    Banbury, United Kingdom The Recruitment Group Full time

    I’m delighted to be working with a successful manufacturing company based in Banbury, who are looking for a Purchasing Administrator to join their friendly team on a full-time basis. The hours of work 8:30 - 16:30 (offering some flexibility around the start and finish times) and is fully office based. As the Purchasing Administrator, you will be...

  • Administrator

    6 months ago


    Banbury, United Kingdom JUICE RECRUITMENT Full time

    Juice Cheltenham is delighted to be supporting our established client based in Banbury with their search for an Office Administrator to support their busy period on an initial 3 month temporary basis Duties include: - General administration to support the department - Inputting data onto bespoke systems. - Keen willingness to learn - Excellent attention to...

  • Administrator

    6 months ago


    Banbury, United Kingdom Oxford Fire and Flood Ltd Full time

    Due to a period of expansion, Oxford Fire and Flood are recruiting an office/claims administrator to join their team based from their office in Adderbury, near Banbury. Oxford Fire and Flood are part of a nationwide network of franchises providing a complete fire and flood restoration service. We work closely with insurance companies, loss adjustors and the...

  • Administrator

    5 months ago


    Banbury, United Kingdom Maitland Selwyn Recruitment Full time

    Are you looking for an exciting opportunity, where you can utilise your administration skills and provide valuable support to the team? We are pleased to be assisting a leading Estate Agency in Oxfordshire, in their recruitment for an Administrator. You will be based out of their office in Banbury, with hours of work being Monday to Friday 9:45am to 5:30pm...

  • Customer Service

    5 months ago


    Banbury, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title: Customer Service Executive** **Location: Near the M40, Banbury** **Type: Full-time, Permanent** **Salary: Up to £26,000 per annum (depending on experience)** Are you a proactive individual with excellent communication skills? Do you thrive in a fast-paced, customer-centric environment? Join our team as a Customer Service...

  • Administrator

    5 months ago


    Banbury, United Kingdom Quattro Resourcing Full time

    Quattro Resourcing have a fantastic opportunity for an administrator to join our clients team based in Chipping Warden, Northamptonshire **Position**: Fines Administrator **Location**: Chipping Warden Northamptonshire **Schedule**: Monday to Friday, Full-time (09:00 to 17:00) **Weekends and Bank Holidays**: No Management and overseeing of fines incurred...


  • Banbury, Oxfordshire, United Kingdom Next Full time

    About the Company:At Next, we're dedicated to providing an exceptional customer experience in our fast-paced store environment. We're seeking a reliable and detail-oriented Office Team Member to join our team.Job Description:As an Office Team Member, you will be responsible for ensuring the smooth operation of daily store administration tasks, including...


  • Banbury, United Kingdom The Curve Group Full time

    **Join Our Team as a Customer Service Representative!** **Location**: Banbury **Working Hours**: Mon-Fri 9 am - 5.30 pm *Onsite 5 days a week Are you passionate about customer service? Join our client, a leading manufacturer of garden equipment, as a Customer Service Representative in Banbury. Working with their B2B customers, you will work to ensure...


  • Banbury, Oxfordshire, United Kingdom Anchor Hanover Full time

    Key ResponsibilitiesWe are seeking a highly skilled and organised Administrative Professional to join our team at The Ridings in Banbury. As a key member of our administration and business support team, you will be responsible for providing a comprehensive administrative service, ensuring the smooth day-to-day running of our care home.Main...