Customer Service Administrator

5 days ago


Banbury, United Kingdom Ball Colegrave Full time

**Customer Services Administrator**

Main Duties

To work within the customer services team, providing excellent customer service to our customers, ensuring consistently high standards are met.

Key Tasks
- Process orders via electronic communication and telephone, ensuring they are entered or uploaded accurately onto SAP in a timely manner.
- To ensure that all subsequent order amendments, cancellations, or substitutions are handled promptly and efficiently.
- To ensure the correct pricing is applied, including checking that the minimum order value and carriage charges are appropriate.
- Checking order inputs against original orders and then confirming to customers.
- Responding to, and promptly acting upon all customer queries
- Handling any customer complaints and ensuring that all problems are resolved promptly and in a satisfactory manner for both customer and company.
- To carry out any other duties as may be required by the Company from time to time.

Skills and experience preferences
- A motivated and organised individual, with a ‘can-do’ approach to work
- A good understanding of computer systems particularly Microsoft Office packages.
- The ability to work using your own initiative and within a team environment
- Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
- An excellent communicator, with a clear and confident telephone manner
- The ability to work under pressure, prioritise workload and work to deadlines
- Good problem solver
- Quick learner
- SAP knowledge would be an advantage.
- Full training will be given.

Competitive salary, Monday to Friday 37.5 hours, 8.30am
- 5.00pm, private health insurance

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Banbury, OX17 3EY: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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