Service Desk Technician

3 days ago

London, United Kingdom Lilium Direct Ltd Full time

We have an exciting opportunity for a Service Desk Technician to join our team here at our company.

**Job Title**: Service Desk Technician

**Location**:Barbican London, EC2Y 8AD

**Salary**:Competitive + Benefits (please see below)

**About Us**:
Our company is an independent Mechanical, Electrical, Public Health, Communications, Fire Design and Build Engineering and Contracting business. Our Vision of ‘Right First Time’ is what makes us a leading company in the engineering field.The Company areproud of their commercial growth and positive reputation in the industry.Our company recognise that it’s our people that drive this.

**Duties and Responsibilities**:

- To provide first class support and assistance to IT users
- To provide effective and efficient first line resolution to incidents to the satisfaction of the customer
- Manage and distribute escalated calls to appropriate members of the IT Team
- Follow up outstanding work and keep customers up to date with progress
- Provide support for mobile communication devices
- Communicate with 3rd party service providers
- Software builds of new and reissued Laptops
- Carry out hand-over of new equipment to staff locally or in branch offices
- To assist to maintain the Asset Registers as required
- To create, delete and modify user accounts as required in line with IT Policy
- Install, set-up and support hardware, software, communications, and peripherals within the computer network
- Assist all users with systems and software difficulties, by providing telephone and remote support and provide this support on site, where necessary.
- Assist with management and support of back-office servers and communications equipment as required
- Assist with IT projects, such as the installation of remote sites/office moves/software roll outs
- Maintain the anti-malware protection systems in accordance with policy
- Assist with the development and maintenance of data structures, document templates and users’ security
- Carry out additional IT related tasks or services as required

**Competency Profile**:

- Recognised qualification in Information Technology - ITIL V4 / Comptia A+ / MCP
- Technical expertise and a record of achievement in delivering support to IT users
- Patience and empathy when dealing with remote users
- Determination to resolve issues without cutting corners or compromising the business
- General willingness to help and be supportive
- Able to work on a flexible basis with regards to working hours (some travel may be required)
- Attention to detail
- Competent IT skills

**Benefits**:

- Pension Contributions: matched contribution applied after 3 months
- Bonus: Up to 5% of salary (based on KPI delivery and company performance)
- Health Insurance:AXA cover for self and cashback scheme
- Life Assurance / Death in Service:3 x Salary
- Annual Leave:24 days plus bank holidays

**Next Steps**:
We look forward to hearing from you.

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