Customer Service Advisor

3 weeks ago


Huntingdon, United Kingdom Clancy Group Full time

**Customer Service Advisor**:
**Lancaster House Huntingdon**:
Role: IMDS Customer Care Analyst
Contract:Full time - Permanent
Location: Huntingdon

**We are easy to do business with.**
- That’s why we need people like you to help us support our customers._

Our Integrated Metering and Development Services team is recruiting for a Customer Care Analyst to join their team, working on our alliance with Anglian Water & Kier to ensure customer’s expectations are exceeded.

**The Role**:
As a Customer Care Analyst, you’ll support and contribute to the smooth running of the team. The role will require strong organisational and analytical skills to enable effective and efficient resolution of written complaints. You will need to have customer-centric attitude and a passion for customer service delivery. There will be a need for reporting on complaint volumes and trends to ensure IMDS has the data necessary for a continuous improvement approach.

**Here are some of the activities you will be involved in daily**:

- Keep customers informed at the appropriate time and in keeping with their expectations.
- Manage customer contact through written form and respond within the levels of service required by the business.
- Ensure SAP job operations & associated file maintenance are completed within level of service and to the customer’s satisfaction.
- Resolve SAP errors.
- Be able to resolve found and missing meters.
- Actively promote your own and Welfare, & Health & Safety to others. Identify and remove hazards and report as appropriate.

**What do you need?**

Excellent customer service skills, particularly over the phone and IT literacy are essential. If you enjoy problem solving and have proven analytic skills we would love to hear from you.

**Our Company**

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

**What Next**

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do

**Benefits**

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
- Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate._
- We are proud signatories of the Armed Forces Covenant and Disability Confident Comm_



  • Huntingdon, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you seeking a Monday to Friday Customer Service role?Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience?Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm /...


  • Huntingdon, United Kingdom Kier Group Full time

    We're looking for a **Customer Service Advisor **to join our Anglian Water team based in Huntingdon **Location**: Office based in Huntingdon **Contract**: Permanent, full time - flexible and part-time hours may be available if desired, just let us know **What will you be responsible for?** As a Customer Services Advisor, you'll be working within the...


  • Huntingdon, United Kingdom Energy house Full time

    Customer Service Advisor Required The key responsibilities will include, but not be limited to: - Communicating face to face or via telephone to deliver a funding allowance to help update their properties - Engaging with existing customers - Promoting company services and extras - Booking appointments and filing customer reports - Arranging and booking in...


  • Huntingdon, United Kingdom Kier Group Full time

    We’re looking for a **Customer Service Advisor** to join our Anglian Water Alliance. **Location**: Can be based in either Huntingdon or Lincoln office **Contract**: 6-month FTC - Full time **Responsibilities** As Customer Service Advisor, where within the alliance you’ll be known as ‘Development Services Extra Care Specialist’, you’ll be...


  • Huntingdon, United Kingdom 1st Choice Staff Recruitment Full time

    Do you enjoy customer service delivery? Do you have IT skills? Customer Service Advisor Huntingdon Hybrid Once Trained Full Time, Permanent Monday – Friday – 37.5 hours per week shift - Between 8am & 6pm Our client is seeking to add to their Customer Service team a further Advisor delivering first class customer service to customers either by...


  • Huntingdon, United Kingdom 1st Choice Recruitment Full time

    PH3139 Customer Service Advisor £26,250 Full Time Permanent Huntingdon Are you skilled at building and maintaining customer relationships? Can you provide expert advice on products? Would you thrive in a dynamic and fast-paced team environment? A new opportunity has arisen to join my client's customer service team and provide support and advice on...


  • Huntingdon, United Kingdom Westland Horticulture Ltd Full time

    **Job Title Customer Service Advisor** **Located in Alconbury Hill, Huntingdon** **Full-time or part-time hours will be considered** **Responsibilities will include**: - Accurately and efficiently resolving customer queries in a courteous and professional manner. - Be a customer advocate and always have the customers best interests at heart. Strive to...


  • Huntingdon, United Kingdom Westland Horticulture Ltd Full time

    **Job Title Customer Service Advisor** **Located in Alconbury Hill, Huntingdon** **Full-time or part-time hours will be considered** **Responsibilities will include**: - Accurately and efficiently resolving customer queries in a courteous and professional manner. - Be a customer advocate and always have the customers best interests at heart. Strive to...


  • Huntingdon, United Kingdom Kier Group Full time

    We’re looking for a **Customer Service Advisor** to join our team based in Huntingdon. **Location**: Huntingdon - office based **Contract**: Permanent, full time - flexible and part-time hours may be available if desired, just let us know. **Responsibilities** Kier Utilities brings the built environment to life, keeping people and business...


  • Huntingdon, United Kingdom Bank of Ireland Full time

    Customer Service Advisor - Huntingdon Huntingdon, Cambridgeshire, United Kingdom | Onsite Permanent | Full time Closing date: May 27, 2024


  • Huntingdon, United Kingdom Westland Horticulture Ltd Full time

    **Job Title: Trainee Customer Service Advisor** **Located in Alconbury Hill, Huntingdon** **Full-time or part-time hours will be considered** **Responsibilities will include**: - Accurately and efficiently resolving customer queries in a courteous and professional manner. - Be a customer advocate and always have the customers best interests at heart....


  • Huntingdon, United Kingdom Clancy Group Full time

    **Customer Service Advisor**: **Fixed Term Contract - 6 months - Full Time**: **Henderson House Huntingdon**: **_We care_**: - That’s why we need people like you who care about your colleagues and customers as well as our business and the environment. We highly value people who appreciate their role in helping others to be successful._ We have an...

  • Service Advisor

    1 month ago


    Huntingdon, United Kingdom Vindis Group Full time

    **A Little Bit About Us**: The Vindis Group is seeking to appoint an Service Advisor to join its team. As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we...


  • Huntingdon, Cambridgeshire, United Kingdom Bank of Ireland Full time

    What is the opportunity?Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to enhance your communication and Customer Care Skills.This is an excellent opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business...

  • Claims Advisor

    1 month ago


    Huntingdon, United Kingdom Infinity Recruitment Consultancy Ltd Full time

    Are you an experienced telephone based customer service advisor seeking a customer focused role Monday to Friday with no weekend work? Do you have strong telephone based customer service experience? Our client with offices based in Huntingdon is seeking an empathetic and experienced Customer Claims Advisor to join them on a permanent basis working Monday...


  • Huntingdon, United Kingdom Bank of Ireland Full time

    What is the opportunity? Working as part of a dynamic team you will have the opportunity to work closely with our vehicle suppliers and other business partners to enhance your communication and Customer Care Skills. This is an excellent opportunity that will enable you to build your career within Marshall Leasing and the wider Bank of Ireland business...

  • Apprentice Warehouse

    1 month ago


    Huntingdon, United Kingdom Motor Parts Direct Ltd Full time

    I am looking for someone who is hard working and would like an opportunity to be an apprentice for a motor parts company in their busy warehouse This Branch is working at a very fast pace so requires someone who is very organised. key responsibilities - To assist the branch manager to motivate customer delivery staff, and to implement excellent customer...

  • Customer Service

    1 month ago


    Huntingdon, United Kingdom DENTAL DIRECT UK LTD Full time

    We are on the lookout for people like us; people who put our customers at the heart of everything they do. Together we aim to ensure that they get top-notch service every time. In fact that's our first core value : Customer First, followed closely by Entrepreneurial Spirit, Trust and Confidence, Responsibility, Ambition and Valuing Individuals. So if these...

  • Customer Service

    1 month ago


    Huntingdon, United Kingdom DENTAL DIRECT UK LTD Full time

    We are on the lookout for people like us; people who put our customers at the heart of everything they do. Together we aim to ensure that they get top-notch service every time. In fact that's our first core value : Customer First, followed closely by Entrepreneurial Spirit, Trust and Confidence, Responsibility, Ambition and Valuing Individuals. So if these...

  • Parts Advisor

    4 weeks ago


    Huntingdon, United Kingdom EMG Motor Group Full time

    Full Time Mon-Fri (some Sat as per rota) About the Role EMG Huntingdon is part of Grainger Motor Group, one of the fastest growing family-owned dealer groups in the UK with 14 locations across the South and East Anglia, we are seeking an enthusiastic Parts Advisor to become an integral part of our bustling service team. We are seeking an automotive...