Customer Service Advisor

4 weeks ago

Huntingdon, United Kingdom Kier Group Full time

We’re looking for a **Customer Service Advisor** to join our team based in Huntingdon.

**Location**: Huntingdon - office based

**Contract**: Permanent, full time
- flexible and part-time hours may be available if desired, just let us know.

**Responsibilities**

Kier Utilities brings the built environment to life, keeping people and business connected.

In this role, you will be working on our Anglian Water Alliance, where we work on maintaining, repairing, and upgrading the water network.

Your day to day will include:

- Manage service delivery failures, non-compliance issues & complex file maintenance
- Deal with complaints, liability claims and complex pass backs to satisfactory conclusions
- Provide performance feedback to several stakeholders such as providing statistics for use in demand and resource planning

**Who are we looking for?**

This role of Customer Service Advisor is great for you if you:

- Have a background in customer service within an office environment
- Hold excellent communication skills

**Benefits at Kier**

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

- New and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- A fantastic pension scheme
- 26 days annual leave + opportunities to buy/ sell additional leave
- A huge range of deals and discounts at many your favourite brands including restaurants, supermarkets & travel providers
- 24/7 virtual GP service for you and your family

**Who is Kier?**

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

Closing date: 27 February 2023

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